Customer Service Executive

It is very rewarding to work in a company where YOU make a difference!

If you are passionate about a constantly evolving sector such as information technology and enjoy working in a dynamic, advanced, and collaborative environment, TD SYNNEX is the perfect company for you.

To continue expanding our Customer Service team, we are looking for a Customer Service Executive who can help deliver a customer service experience that is a benchmark in the industry. Their main mission will be to manage returns and delivery-related inquiries accurately and efficiently, thereby ensuring customer satisfaction and strengthening the relationship with them.

• Investigate, advise on, and resolve after-sales inquiries, specifically regarding returns and delivery issues, acting as the primary point of contact for the customer when necessary.

• Take ownership of, respond to, and ensure the progress of inquiries within the service level agreements.

• Comply with company policies and procedures regarding returns and delivery-related inquiries, operating within the established delegation of authority.

• Improve the efficiency of handling inquiries, deliveries, and returns, and minimize losses due to product returns and refunds.

• Identify and help resolve the root causes of after-sales management inquiries.

• Promote the use of the company's customer service tools.

• Support other team members in achieving their objectives and maintain a strong team spirit.

• Support the business by following all company policies and procedures and working in line with TD SYNNEX's shared values.

• Perform other ad hoc tasks as required occasionally.

And finally... but not least, we offer you all this:

• 🏥 Comprehensive private medical and life insurance to ensure you are always covered.

• 🌍 Hybrid work model.

• 🎟️ Personalized salary benefits covering transportation, meals, training, and childcare needs.

• 🏋️♂️ Special rates at gyms through Wellhub.

• 🧑⚕️ On-site physiotherapist.

• 💆♀️ Mental health support, including online therapy with LEAD and wellness programs through Wellhub (iFeel, Calm...).

• ⏳ Reduced working hours on Fridays and during the summer (July and August).

• 📖 Learning opportunities: Access to a comprehensive training platform to support your professional development.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

TD SYNNEX is one of the world's largest distributors of technology products, services, and solutions. Its advanced logistics capabilities and value-added services enable 115,000 resellers to efficiently and cost-effectively support the diverse technology needs of end users in more than 100 countries. TD SYNNEX generated $27.7 billion in net sales in the fiscal year ending January 31, 2015. It ranks 64th on the Fortune 500® and is one of Fortune's "World's Most Admired Companies."

Companies like Microsoft, HP, Apple, and Cisco, along with hundreds of others, rely on TD SYNNEX to bring their products to market. Without a distribution function backed by a broad range of technical and commercial support services, many of the products you use would never reach the market, and the hardware and software in your home or office would likely never have made it through our warehouses to reach you.

• Previous experience in customer service.

• Languages: Spanish and English (desirable).

• Excellent customer relations skills, communication skills, and organizational abilities.

• Effective time management and prioritization skills.

• Teamwork.

• Knowledge of SAP R3 (desirable).

• Knowledge of Excel and Word.

• 🌍 A global environment: Join a multicultural and diverse workplace, full of opportunities for growth and collaboration.

• 🏅 Certified workplace excellence: Work at a company certified as a Great Place to Work, where we truly value the balance between personal and professional life.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

¡Es muy gratificante trabajar en una empresa en la que TÚ marcas la diferencia!

Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti.

Para seguir ampliando nuestro equipo de Customer Service, buscamos un Customer Service Executive que contribuya a ofrecer un servicio de atención al cliente de referencia en el sector. Su misión principal será gestionar de forma precisa y ágil las devoluciones y las consultas relacionadas con entregas, garantizando así la satisfacción del cliente y fortaleciendo la relación con él.

• Investigar, asesorar y resolver las consultas de posventa, específicamente en torno a las devoluciones y los problemas de entrega, actuando como contacto principal con el cliente cuando sea necesario.

• Asumir, responder y asegurar la progresión de las consultas dentro de los acuerdos de nivel de servicio.

• Cumplir con la política y los procedimientos de la empresa en relación con las consultas relacionadas con las devoluciones y las entregas, actuando dentro de la delegación de autoridad establecida.

• Mejorar la eficiencia de las consultas, entregas y devoluciones y minimizar las pérdidas debidas a las devoluciones de productos y a los abonos.

• Destacar y ayudar a resolver los problemas de raíz relacionados con las consultas de gestión postventa

• Promover el uso de las herramientas de servicio al cliente de la compañía.

• Apoyar a otros miembros del equipo para que alcancen sus objetivos y mantener un fuerte espíritu de trabajo en equipo

• Apoyar al negocio siguiendo todas las políticas y procedimientos de la empresa y trabajando con los valores compartidos de TD SYNNEX.

• Otras tareas ad hoc que se requieran ocasionalmente.

Y por último... pero no por ello menos importante, te ofrecemos todo esto:

• 🏥 Seguro médico y de vida privado integral para que estés siempre cubierto.

• 🌍 Modelo de trabajo híbrido.

• 🎟️ Beneficios salariales personalizados que cubren transporte, comidas, formación y necesidades de cuidado infantil.

• 🏋️♂️ Tarifas especiales en gimnasios a través de Wellhub.

• 🧑⚕️ Fisioterapeuta en la oficina.

• 💆♀️ Apoyo a la salud mental, incluyendo terapia online con LEAD y programas de bienestar a través de Wellhub (iFeel, Calm...)

• ⏳ Jornada reducida los viernes y durante el verano (julio y agosto).

• 📖 Oportunidades de aprendizaje: Acceso a una plataforma de formación completa para apoyar tu desarrollo profesional.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

TD SYNNEX es uno de los mayores distribuidores mundiales de productos, servicios y soluciones tecnológicas. Su avanzada capacidad de logística y servicios de valor añadido permiten a 115,000 resellers dar soporte de manera eficiente y rentable a las diversas necesidades tecnológicas de los usuarios finales en más de 100 países. TD SYNNEX generó $ 27.7 mil millones en ventas netas el año fiscal que finalizó el 31 de enero de 2015. Ocupa el puesto número 64 en Fortune 500® y es una de las "Compañías más admiradas del mundo" de Fortune.

Empresas como Microsoft, HP, Apple, Cisco. Samsung y Microsoft, y cientos de otras, dependen de TD SYNNEX para llevar muchos de sus productos al mercado. Sin una función de distribución, respaldada por una amplia gama de servicios técnicos y de soporte comercial, muchos productos que utilizas nunca llegarían al mercado, y es probable que el hardware y el software en tu hogar u oficina hayan pasado por nuestros almacenes hasta estar en el mercado.

• Experiencia previa en atención al cliente.

• Idiomas: Español e Inglés (deseable).

• Excelentes habilidades de relación con el cliente, capacidad de comunicación y de organización.

• Gestión eficaz del tiempo y capacidad de priorización.

• Trabajo en equipo.

• Conocimiento de SAP R3 (preferible).

• Conocimiento de Excel y Word.

• 🌍 Un ambiente global: Únete a un entorno multicultural y diverso, lleno de oportunidades de crecimiento y colaboración.

• 🏅 Excelencia certificada en el lugar de trabajo: Trabaja en una empresa certificada como Great Place to Work, donde valoramos de verdad el equilibrio entre vida personal y profesional.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!