Damm is a prominent Spanish beverage company, most famous for its flagship beer brand, Estrella Damm. Established in 1876, the group has expanded its portfolio to include a wide range of beers, bottled water, and soft drinks, as well as logistics and distribution services. With a robust industrial presence and exports to over 130 countries, Damm stands as a cornerstone of the Mediterranean beverage industry.

Headquartered in Barcelona, Damm offers a blend of traditional heritage and modern innovation, particularly within its digital and IT departments. For international professionals, the company provides a gateway into the Spanish corporate world, with roles ranging from data science to enterprise architecture. Its widespread presence across Spain, including major hubs and coastal regions, makes it an attractive option for those looking to relocate to various parts of the country.

Founded in 1876 by August Kuentzmann Damm and Joseph Damm in Barcelona, the company began as a single brewery. Over the decades, it evolved into a diversified group, becoming one of the most recognizable beverage brands in Spain and expanding its reach globally.

Front Office Customer Service off-Trade Business Unit (order to Delivery)

Damm

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Integrated into the Financial Administration area - Customer Service Off-Trade Business Unit, you will execute the Front Office SAC UNA (Food Business Unit) processes related to Order to Delivery.

Your main functions will consist of:

Managing orders and validating their content, ensuring compliance with the agreed Logistics Sheet.
Managing/Adjusting the order with the customer in case of product shortages.
Determining the optimal loading origin for orders based on the products they contain and the destination (Private Label products).
Managing the product groups that make up the orders with customers and KAs to optimize logistics (Private Label products).
Optimizing product flows to logistics operators based on factory logistics needs and the composition of customer orders (Private Label products).
Managing incidents that occur during product delivery/unloading with the Logistics department.
Managing product returns/withdrawals from customers and coordinating with the Quality and KA departments to issue the corresponding credits to customers in case of damaged products.
Ensuring stock monitoring in the warehouse.
Providing support to the Sales Force (National and Regional Key Account - Sales Director) on matters related to customer administrative management.
Applying SAC procedures that ensure an adequate level of service and quality for GGCC Food customers.
Applying SAC procedures for customer care and support in their relations regarding the Commercial Cycle.
Collaborating in the comprehensive management of the customer, acting as the interlocutor regarding commercial cycle operations (Order to Delivery).
Executing the application of Front Office SAC processes and procedures for their sales channel, ensuring an adequate level of service and quality for transactional customers.
Performing correct order management (recording in a timely and proper manner, complying with negotiated logistics and price conditions).
Participating in the resolution of incidents and problems arising in the ordering and delivery process.
Collaborating in initiatives affecting the customer level in relation to product supply and service.
Collaborating in achieving the Service Level objectives defined for the SAC.

Work location: Rosselló (Barcelona).

Requirements

Education:

Education: Higher Level Vocational Training (CFGS/FPII), Bachelor's Degree in Business Administration, Economics, or similar.

Experience:

Previous experience in customer service tasks or customer administrative management.
Advanced user of the Office environment.

Consolidated knowledge of the SAP environment.

Skills:

High organizational capacity.
Good communication and customer service skills.
High capacity to work in a team and independently.

Contracting:

Temporary contract.
Full-time.

What else do we offer?

You will work with great professionals in dynamic teams, with the brands preferred by our consumers, and continue to grow with us in a sustainable way.
You will develop challenging projects with the most cutting-edge technology.
You will have the possibility to attend after-work events aimed solely at our employees.
You will have discounts on the purchase of our products.
You will have flexible hours....
And many more benefits.

View original advert (Spanish)

Integrado/a en el área de Administración Financiera - Customer Service Off-Trade Business Unit, ejecutarás los procesos del Front Office SAC UNA (Unidad de Negocio Alimentación), relacionados con el Order to Delivery.

Tus funciones principales consistirán en:

Gestionar los pedidos y validar el contenido de estos, asegurando el cumplimiento de la Ficha Logística pactada.
Gestionar/Ajustar con el cliente el pedido en caso de falta de producto.
Determinar el origen de carga óptimo de los pedidos en función de los productos que lo componen y el destino (Productos MDD).
Gestionar con los clientes los grupos de productos que conforman los pedidos junto con los KA para optimizar la logística (Productos MDD).
Optimizar los flujos de productos a operadores/as logísticos en función de las necesidades de logística de las fábricas y la composición de los pedidos de los clientes (Productos MDD).
Gestionar con el departamento de Logística las incidencias que se produzcan durante la entrega/descarga del producto.
Gestionar las devoluciones/retiradas de productos de los clientes y coordinarse con el departamento de Calidad y KA para realizar los abonos correspondientes a los clientes en caso de productos en mal estado.
Asegurar el seguimiento de stock en depósito.
Dar soporte a la Fuerza de Ventas (Key Account Nacional y Regional - Director/a Ventas) en temas relacionados con la gestión administrativa de los clientes.
Aplicar los procedimientos SAC que aseguran un nivel adecuado de servicio y calidad a los clientes de GGCC Alimentación.
Aplicar los procedimientos del SAC para la atención y soporte de los clientes, en sus relaciones vs. Ciclo Comercial.
Colaborar en la gestión integral del cliente, siendo interlocutor/a frente a este en relación a las operaciones del ciclo comercial (Order to Delivery).
Ejecutar la aplicación de los procesos y procedimientos del Front Office SAC de su canal de venta, que aseguran un nivel adecuado de servicio y calidad a los clientes transaccionales.
Realizar la correcta gestión de los pedidos (grabación en fecha y forma, que cumplan las condiciones logísticas y de precio negociadas).
Participar en la resolución de incidencias y problemas que se originan en el proceso de pedido y entrega.
Colaborar en las iniciativas que afecten a nivel cliente, en relación con el suministro y servicio de productos.
Colaborar en el logro los objetivos de Nivel de Servicio definidos para el SAC.

Centro de trabajo: Rosselló (Barcelona).

Se requiere

Formación:

Formación: CFGS/FPII, Licenciatura/Grado en Administración de Empresas, Económicas o similar.

Experiencia:

Experiencia previa en tareas de atención al cliente o gestión administrativa de clientes.
Usuario/a avanzado entorno Office.

Conocimientos consolidados en entorno SAP.

Habilidades:

Alta capacidad de organización.
Buena capacidad de comunicación y atención al cliente.
Alta capacidad para trabajar en equipo y de forma autónoma.

Contratación:

Contrato temporal.
Jornada completa.

¿Qué más te ofrecemos?

Trabajarás con grandes profesionales en equipos dinámicos, con las marcas preferidas por nuestros consumidores, y para seguir creciendo con nosotros de una forma sostenible.
Desarrollarás proyectos retadores y con la tecnología más puntera.
Tendrás la posibilidad de asistir a jornadas de afterwork dirigidas únicamente a nuestros colaboradores y colaboradoras.
Tendrás descuentos en la compra de nuestros productos.
Dispondrás de flexibilidad horaria....
Y muchos beneficios más.