Damm is a prominent Spanish beverage company, most famous for its flagship beer brand, Estrella Damm. Established in 1876, the group has expanded its portfolio to include a wide range of beers, bottled water, and soft drinks, as well as logistics and distribution services. With a robust industrial presence and exports to over 130 countries, Damm stands as a cornerstone of the Mediterranean beverage industry.

Headquartered in Barcelona, Damm offers a blend of traditional heritage and modern innovation, particularly within its digital and IT departments. For international professionals, the company provides a gateway into the Spanish corporate world, with roles ranging from data science to enterprise architecture. Its widespread presence across Spain, including major hubs and coastal regions, makes it an attractive option for those looking to relocate to various parts of the country.

Founded in 1876 by August Kuentzmann Damm and Joseph Damm in Barcelona, the company began as a single brewery. Over the decades, it evolved into a diversified group, becoming one of the most recognizable beverage brands in Spain and expanding its reach globally.

This job was published 3 months ago

Gestor Back Office

Damm

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

What challenges do we propose?

Integrated into the Financial Administration - Back Office area, you will perform the administrative tasks related to the subprocesses of Order to Collection (Orders, Billing and Collections), in the maintenance of masters, customer portal management, billing and providing support or processing, the incidents that occur in the daily operation.

Your main duties will consist of:

- Provide support in the administrative tasks that arise from the Order to Collection Process (Orders - Billing - Collections): Recording of Debit and Credit notes, filing of process documentation, sending communications to clients, administrative support to the department, among others.
- Performing maintenance tasks on customer master data in the SAP R3 database (customer registrations, modifications, commercial conditions and logistics records).
- Performing billing tasks (issuing invoices, correcting and reviewing daily/monthly billing processes).
- EDI message management and integration.
- Performing maintenance and management of the Customer Portal, as well as managing/reviewing documents created by customers on it.
- Apply the SAC procedures that ensure an adequate level of service and quality.
- Collaborate in the implementation and definition of tools for the improvement of the maintenance circuit and management of the customer master.

What is needed to develop this position?

Training:

Education: Bachelor's/Degree in Business Administration, Economics or similar or completed CFGS/FPII.

Experience:

Minimum of 2 years' prior experience in customer service or customer administration tasks.
Advanced user of the Office environment
Proven knowledge in the SAP environment

Skills:

High organizational skills.
Good communication and customer service skills.
High capacity to work in a team and independently.

HIRING

Permanent contract
Full-time

View original advert (Spanish)

¿Qué retos te proponemos?

Integrado/a en el área de Administración Financiera - Back Office, realizarás las tareas administrativas relativas a los subprocesos del Pedido al Cobro (Pedidos, Facturación y Cobros), en el mantenimiento de maestros, gestión Portal clientes, facturación y dar soporte o tramitar, las incidencias que se produzcan en la operativa diaria.

Tus funciones principales consistirán en:

- Dar soporte en las tareas administrativas que se deriven del Proceso Pedido al Cobro (Pedidos - Facturación - Cobros): Grabación de notas de Cargo y Abono, archivo de documentación del proceso, envío de comunicados a clientes, soporte administrativo al departamento, entre otras.
- Realización de tareas de mantenimiento de maestros de clientes de la Base de Datos en SAP R3 (Altas clientes, modificaciones, condiciones comerciales y fichas logísticas).
- Realización de tareas de facturación (emisión de facturas, rectificación y revisión de los procesos de facturación diarios/mensuales.
- Gestión e integración de mensajes EDI.
- Realización del mantenimiento y gestión del Portal de clientes, así como la gestión/revisión de documentos creados por los clientes en el mismo.
- Aplicar los procedimientos SAC que aseguran un nivel adecuado de servicio y calidad.
- Colaborar en la implantación y definición de herramientas para la mejora del circuito de mantenimiento y gestión del maestro de clientes.

¿Qué es necesario para el desarrollo de esta posición?

Formación:

Formación: Licenciatura/Grado en Administración de Empresas, Económicas o similar o CFGS/FPII finalizado.

Experiencia:

Experiencia mínima previa de 2 años en tareas de atención al cliente o gestión administrativa de clientes.
Usuario avanzado entorno Office
Conocimientos consolidados en entorno SAP

Habilidades: