DHL is a global leader in the logistics industry, operating as a major division of the DHL Group. The company provides a comprehensive suite of services including international express delivery, air and ocean freight, road and rail transportation, and contract logistics. With a workforce of approximately 600,000 employees worldwide, it serves as a critical backbone for global trade and e-commerce across more than 220 countries and territories.

In Spain, DHL maintains a massive operational footprint through its various divisions such as DHL Express, DHL Supply Chain, and DHL Global Forwarding. The company is a significant employer for international professionals, offering roles that range from specialized IT and data analysis to large-scale operations management. Its presence in major Spanish logistics hubs and its status as a certified Top Employer make it a primary destination for expats seeking career stability and growth within a multicultural corporate environment.

Founded in 1969 in San Francisco, DHL began as a courier service between California and Hawaii. It was gradually acquired by the German postal service, Deutsche Post, becoming its primary logistics brand and expanding into the world's largest logistics company.

For international professionals

DHL is consistently certified as a 'Top Employer' in Spain, highlighting its commitment to high-quality HR standards and employee well-being.
The company offers a wide range of corporate roles in IT, Finance, and HR that often require English as a primary working language.
With a presence in numerous Spanish regions including Madrid, Catalonia, the Basque Country, and Valencia, it offers diverse geographic options for relocation.
DHL provides structured 'Junior Development Programs' and internships, which are excellent entry points for international graduates moving to Spain.
The 'Lead Logistics Partner' (LLP) division in Spain frequently recruits for analytical and management roles that involve international stakeholder coordination.

Customs Team Leader (m/f/n)

DHL

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to be part of the world's leading logistics company? Do you have experience managing Customs teams? We have the perfect opportunity for your professional development!

At DHL Global Forwarding, we are looking for a person to join as the Customs Team Leader for our Madrid office.

What do we expect from you as part of the best specialized team?

Manage and coordinate the Customs Operations Specialists team and daily operations with customs authorities.
Ensure the correct completion of customs procedures on time and with maximum efficiency.
Supervise key processes and ensure compliance with operational and compliance procedures.
Ensure adherence to internal, legal, and corporate regulations (LOPD, PRL, RSC, etc.).
Drive team performance through the achievement of KPIs, productivity management, and continuous improvement.
Identify training needs and foster the development of a highly qualified team.
Supervise the management of operational accounts and compliance with agreed service levels.
Support the resolution and escalation of internal and external incidents, including customer conflicts.
Collaborate cross-functionally with Customer Service, Product, and Global Service Centers.
Assume any other responsibilities inherent to the position.

REQUIREMENTS:

Extensive knowledge of customs requirements and operational processes associated with customs activities.
Solid experience and a demonstrable track record in the customs sector.
Customs Representative certification (highly valued).
Good decision-making skills in demanding operational environments.
Leadership skills, with the ability to motivate and develop teams.
High attention to detail and quality orientation.

What do we offer?

Joining the world's leading company in the logistics sector.
Permanent contract.
Interesting fixed and annual variable remuneration based on individual and business objectives.
Attractive benefits:

24 working days of vacation.
Life Insurance.
Private Medical Insurance for you and your spouse/descendants, 50% paid by DHL.
Flexible remuneration plan: Childcare, Transport, and Medical Insurance.
DHL CLUB Discount Club
DGF "Be Wellbeing" Plan: Fruit in the office and physiotherapy sessions 50% subsidized
Company share program contribution plan, with a 15% discount, starting from 3 months of contract.
Privileged location in new offices with nearby public transport.

Why DHL?

Because we care about people and put the customer at the center of our focus. We have renewed our Certification as a Top Employer in Spain and globally, and we are also certified as a Great Place to Work.

DHL Global Forwarding is the division of the Deutsche Post DHL Group specializing in air and ocean freight transport, and value-added services.

Through our global network of own offices, we offer door-to-door solutions, including value-added services associated with logistics chain management (customs, insurance, end-to-end temperature-controlled transport, dangerous goods, etc.).

Our team of professionals worldwide positions us as leaders in service quality, with the customer at the center of our activity, and a culture of innovation and continuous improvement.

DHL Global Forwarding is an Equal Opportunity Company. We evaluate candidates without distinction of race, color, religion, sex, sexual orientation, gender identity, nationality, disability, and other legally protected characteristics.

IMPORTANT

A driver's license will be necessary to attend Inspections at handling warehouses (own or third-party), as required by operations and service. These Inspections will be carried out on-site, requiring presence at the location where the Inspection takes place.

These Inspections may consist of opening pallets, reviewing goods, reviewing and opening boxes or packages, or any other required action. The company will provide employees with the necessary PPE and means to carry out these Inspections.

View original advert (Spanish)

¿Quieres formar parte de la compañía líder en logística del mundo? ¿Tienes experiencia gestionando equipos de Aduanas? ¡Tenemos la oportunidad perfecta para tu desarrollo profesional!

En DHL Global Forwarding buscamos una persona que se incorpore en el puesto de responsable de equipo de Aduanas para nuestra oficina de Madrid.

¿Qué esperamos de ti como parte del mejor equipo especializado?

Gestionar y coordinar el equipo de Customs Operations Specialists y las operaciones diarias ante la aduana.
Garantizar la correcta realización de los trámites aduaneros en plazo y con la máxima eficiencia.
Supervisar los procesos clave y asegurar el cumplimiento de los procedimientos operativos y de compliance.
Velar por la adhesión a las normas internas, legales y corporativas (LOPD, PRL, RSC, etc.).
Impulsar el rendimiento del equipo mediante la consecución de KPIs, la gestión de la productividad y la mejora continua.
Identificar necesidades formativas y fomentar el desarrollo de un equipo altamente cualificado.
Supervisar la gestión de cuentas operativas y el cumplimiento de los niveles de servicio acordados.
Apoyar la resolución y escalado de incidencias internas y externas, incluidos conflictos con clientes.
Colaborar de forma transversal con Customer Service, Producto y Centros de Servicios Globales.
Asumir cualquier otra responsabilidad inherente al puesto.

REQUERIMIENTOS:

Amplio conocimiento de los requerimientos aduaneros y de los procesos operativos asociados a las actividades de aduanas.
Experiencia sólida y trayectoria demostrable en el sector aduanero.
Titulación de Representante Aduanero (muy valorable).
Buenas habilidades de toma de decisiones en entornos operativos exigentes.
Habilidades de liderazgo, con capacidad para motivar y desarrollar equipos.
Elevada atención al detalle y orientación a la calidad.

¿Qué ofrecemos?

Incorporación en la compañía líder en el sector de la logística a nivel mundial.
Contrato indefinido.
Interesante remuneración fija y variable anual basado en objetivos individuales y de negocio.
Interesantes beneficios:

24 días laborables de vacaciones.
Seguro de Vida.
Seguro Médico privado para ti y para tu cónyuge / descendientes, pagado al 50% por DHL.
Plan de retribución Flexible: Guardería, Transporte y Seguro Médico.
Club de Descuentos DHL CLUB
Plan "Be Wellbeing" DGF: Fruta en la oficina y sesiones de fisioterapia subvencionadas al 50%
Plan de aportaciones a programa de acciones de la compañía, con un 15% de descuento, a partir de los 3 meses de contrato.
Ubicación privilegiada en unas nuevas oficinas con transporte público cercano.

¿Por qué DHL?

Porque nos importan las personas y ponemos al cliente en el centro de nuestro enfoque. Hemos renovado nuestra Certificación como Top Employer en España y a nivel global, y también estamos certificados como Great Place to Work.

DHL Global Forwarding es la división del Grupo Deutsche Post DHL especializada en el transporte de carga aérea y marítima, y servicios de valor añadido.

A través de nuestra red mundial de oficinas propias, ofrecemos soluciones puerta a puerta, incluyendo servicios de valor añadido asociados a la gestión de la cadena logística (aduanas, seguros, transporte con control de temperatura end to end, mercancías peligrosas, etc..).

Nuestro equipo de profesionales en todo el mundo nos posiciona como líderes en calidad de servicio, siendo el cliente el centro de nuestra actividad, con una cultura de innovación y mejora continua.

DHL Global Forwarding es una Compañía que ofrece igualdad de oportunidades. Evaluamos a los candidatos/as sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad, y otras características legalmente protegidas.

IMPORTANTE

Será necesario disponer de carnet de conducir para acudir a Inspecciones en almacenes de handling (propios o de terceros), en la medida que la operativa y el servicio lo requiera. La realización de estas Inspecciones serán in situ, debiendo personarse en la ubicación donde se realice la Inspección

Estas Inspecciones podrán consistir en la apertura de palets, revisión de mercancías, revisión y apertura de cajas o paquetes, o cualquier otra actuación que se requiera. La compañía pondrá a disposición de las personas trabajadoras los EPIs y medios necesarios para llevar a cabo estas Inspecciones