DHL is a global leader in the logistics industry, operating as a major division of the DHL Group. The company provides a comprehensive suite of services including international express delivery, air and ocean freight, road and rail transportation, and contract logistics. With a workforce of approximately 600,000 employees worldwide, it serves as a critical backbone for global trade and e-commerce across more than 220 countries and territories.

In Spain, DHL maintains a massive operational footprint through its various divisions such as DHL Express, DHL Supply Chain, and DHL Global Forwarding. The company is a significant employer for international professionals, offering roles that range from specialized IT and data analysis to large-scale operations management. Its presence in major Spanish logistics hubs and its status as a certified Top Employer make it a primary destination for expats seeking career stability and growth within a multicultural corporate environment.

Founded in 1969 in San Francisco, DHL began as a courier service between California and Hawaii. It was gradually acquired by the German postal service, Deutsche Post, becoming its primary logistics brand and expanding into the world's largest logistics company.

For international professionals

DHL is consistently certified as a 'Top Employer' in Spain, highlighting its commitment to high-quality HR standards and employee well-being.
The company offers a wide range of corporate roles in IT, Finance, and HR that often require English as a primary working language.
With a presence in numerous Spanish regions including Madrid, Catalonia, the Basque Country, and Valencia, it offers diverse geographic options for relocation.
DHL provides structured 'Junior Development Programs' and internships, which are excellent entry points for international graduates moving to Spain.
The 'Lead Logistics Partner' (LLP) division in Spain frequently recruits for analytical and management roles that involve international stakeholder coordination.

Customer Service Operator - Temporary 3 Months

DHL

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Job Title: Customer Service Operator - Temporary 3 Months

Location: Bilbao, Spain

About Hillebrand Gori - a DHL Global Forwarding company.

Hillebrand Gori is the powerhouse for beers, wines, and spirits with a legacy dating back to 1844, and has been part of the DHL Group since March 2022. Specialized in the transport and handling of delicate products, from individual bottles to bulk quantities, our reputation is based on experience, passion, and an understanding of the unique needs of these delicate products. If you are passionate about logistics and customer service and would like to join a world-leading company in beverage logistics solutions, you have come to the right place.

Customer Service Operator

In this position, your responsibilities will be:

Support the administration of import/export plans and processes to optimize service and performance.
Execute transactional operational activities related to import/export, complying with internal regulations and procedures.
Perform import/export entries and support operational activities according to internal procedures and the most recent local customs regulations.
Process, manage, distribute, and archive all required import/export documents.
Verify invoices and shipping documents to ensure compliance with federal regulations.
Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations.
Ensure that export, import, and entry operations align with business guidelines and meet established expectations.
Perform tasks related to IT systems to provide up-to-date shipment information.
Work with internal functions such as customer service, product, sales, etc.
Coordinate with the overseas office to verify shipment information.
Identify and resolve recurring problems and suggest modifications to import/export working methods, with the aim of increasing effectiveness and efficiency.

You bring the following qualifications and skills:

Minimum of 2 years of experience in the sector
Excellent skills in Spanish, English; other languages are an advantage.
Proficient in Word, Excel, Power Point, Outlook.
Autonomy, rigor, responsiveness, and proactivity.

Many rewards await you:

Competitive salary and free access to learning opportunities.
Be part of an international and diverse network of colleagues.
Health insurance after the probationary period
Fruit and massages in the office.
2 days of remote work per week after onboarding
Discount on company share purchases.
Much more

View original advert (Spanish)

Job Title: Customer Service Operator - Temporal 3 Meses

Location: Bilbao,España

Acerca de Hillebrand Gori - una empresa de DHL Global Forwarding.

Hillebrand Gori es el powerhouse de cervezas, vinos y licores con un legado que se remonta a 1844, y parte del Grupo DHL desde Marzo 2022. Especializados en el transporte y manejo de productos delicados, desde botellas individuales hasta cantidades a granel, nuestra reputación se basa en la experiencia, pasión y comprensión de las necesidades únicas de estos delicados productos. Si te apasiona la logística, el servicio al cliente y te gustaría integrarte a una empresa líder mundial en soluciones logísticas de bebidas, estás en el lugar adecuado.

Customer Service Operator

En este puesto tendrás como responsabilidades:

Apoyar la administración de planes y procesos de importación/exportación para optimizar el servicio y el rendimiento.
Ejecutar actividades operativas transaccionales relacionadas con la importación/exportación, Cumpliendo con las regulaciones y procedimientos internos.
Realizar las entradas de importación/exportación y apoyar las actividades operativas según los procedimientos internos y las regulaciones aduaneras locales más recientes.
Procesar, gestionar, distribuir y archivar todos los documentos de importación/exportación requeridos.
Verificar facturas y documentos de envío para asegurar el cumplimiento con las regulaciones federales.
Verificar las entradas para asegurar que se cumplan los requisitos del cliente y sugerir acciones correctivas rutinarias en caso de desviaciones.
Asegurar que las operaciones de exportación, importación y entrada se ajusten a las directrices comerciales y cumplan con las expectativas establecidas.
Realizar tareas relacionadas con los sistemas de TI para proporcionar información actualizada sobre el envío.
Trabajar con funciones internas como atención al cliente, producto, ventas, etc.
Coordinarse con la oficina en el extranjero para verificar la información del envío.
Identificar y resolver problemas recurrentes y sugerir modificaciones a los métodos de trabajo de importación/exportación, con el objetivo de aumentar la eficacia y la eficiencia.

Traes las siguientes calificaciones y habilidades: