DHL is a global leader in the logistics industry, operating as a major division of the DHL Group. The company provides a comprehensive suite of services including international express delivery, air and ocean freight, road and rail transportation, and contract logistics. With a workforce of approximately 600,000 employees worldwide, it serves as a critical backbone for global trade and e-commerce across more than 220 countries and territories.

In Spain, DHL maintains a massive operational footprint through its various divisions such as DHL Express, DHL Supply Chain, and DHL Global Forwarding. The company is a significant employer for international professionals, offering roles that range from specialized IT and data analysis to large-scale operations management. Its presence in major Spanish logistics hubs and its status as a certified Top Employer make it a primary destination for expats seeking career stability and growth within a multicultural corporate environment.

Founded in 1969 in San Francisco, DHL began as a courier service between California and Hawaii. It was gradually acquired by the German postal service, Deutsche Post, becoming its primary logistics brand and expanding into the world's largest logistics company.

For international professionals

DHL is consistently certified as a 'Top Employer' in Spain, highlighting its commitment to high-quality HR standards and employee well-being.
The company offers a wide range of corporate roles in IT, Finance, and HR that often require English as a primary working language.
With a presence in numerous Spanish regions including Madrid, Catalonia, the Basque Country, and Valencia, it offers diverse geographic options for relocation.
DHL provides structured 'Junior Development Programs' and internships, which are excellent entry points for international graduates moving to Spain.
The 'Lead Logistics Partner' (LLP) division in Spain frequently recruits for analytical and management roles that involve international stakeholder coordination.

Iberia BPO Lead & Business Analyst

DHL

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Job Title: Iberia BPO Lead & Business Analyst
Location: Barcelona

About Hillebrand Gori: a DHL Global Forwarding company.

Hillebrand Gori is a powerhouse in beer, wine, and spirits, with a legacy dating back to 1844, and has been part of the DHL Group since March 2022. Specializing in the transport and handling of delicate products, from individual bottles to large quantities, our reputation is built on expertise, passion, and knowledge of the unique needs of these fragile products. If you are passionate about logistics, customer service, and want to join a world-leading company in beverage logistics solutions, you've come to the right place.

Job Objectives: Lead the national implementation of initiatives described in the global IT/BPO roadmap, ensuring alignment with Hillebrand Gori's strategic priorities and the 2030 Strategy. The National BPO Lead drives operational excellence, strengthens process governance, supports the adoption of global standards, and ensures the full utilization of systems and tools within the country.

Main tasks are:

Implementation of Initiatives

Support the implementation of global initiatives of strategic importance, including the deployment of GSC and the implementation of GTOM.
Coordinate and support the local adoption of tools (e.g., CPQ, QRS, myHG).
Ensure the timely, structured, and high-quality execution of projects at the national level.

Process Governance and Continuous Improvement

Analyze current processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Implement continuous improvement initiatives nationwide using the First Choice toolkit.
Drive the reduction of process deviations and promote compliance with SOPs.

Systems and Tools

Collect feedback from the network regarding the company tools used, e.g., FLOW, CPQ, MyHG, Qlik and/or Reporting.
Review improvements for these tools in collaboration with other country stakeholders.
Communicate improvements/requirements to the global IT/BPO department.
Coordinate the Super User community in the country.

Change Management and User Adoption

Communicate changes clearly to users and support transition activities. • Monitor adoption levels and proactively address resistance or skill gaps.
Training and capacity development
Implement country-specific onboarding programs regarding new tools or processes.
Develop local capabilities to maintain improvements independently.

Stakeholder Relations

Collaborate closely with the National Manager and cross-functional departments.
Serve as the country liaison and coordinate regularly with the global BPO team.
Collect and communicate feedback from countries.
Audit and maintain contact with external stakeholders (transport companies, warehouses, etc.).

Requirements:

Bachelor's degree or equivalent professional experience in business, operations, supply chain, or related fields.
Minimum 4 years of relevant experience in operations, business process improvement, or project management.
Experience working in a matrix environment.

Knowledge and skills

Strong knowledge of TMS.
Process analysis skills, including root cause identification and solution design.
Basic competencies in project management and change management.
Ability to train, mentor, and influence people at different levels. • Effective communicator: capable of communicating within teams and with senior management.
Continuous improvement mindset; knowledge of Lean/Six Sigma concepts will be valued.
Analytical and problem-solving skills, with attention to detail and process quality.
High degree of responsibility, independence, and ability to work under pressure.
Advanced knowledge of Excel, decision-making tools (e.g., Business Objects), and AI.

Many rewards await you:

Competitive salary and free access to learning opportunities.
Fruit and massages in the office.
Sanitas health insurance.
2 days of remote work per week plus two more per month.
Discount on the purchase of company shares.
Be part of an international and diverse network of colleagues.
Much more...

View original advert (Spanish)

Título del puesto: Iberia BPO Lead & Business Analyst
Localización: Barcelona

Sobre Hillebrand Gori: una empresa de DHL Global Forwarding.

Hillebrand Gori es una potencia en cerveza, vino y licores, con un legado que se remonta a 1844, y forma parte del Grupo DHL desde marzo de 2022. Especializados en el transporte y manipulación de productos delicados, desde botellas individuales hasta grandes cantidades, nuestra reputación se basa en la experiencia, la pasión y el conocimiento de las necesidades únicas de estos productos delicados. Si te apasiona la logística, el servicio al cliente y quieres unirte a una empresa líder mundial en soluciones logísticas de bebidas, estás en el lugar adecuado.

Objetivos del puesto: Liderar la implementación a nivel nacional de las iniciativas descritas en la hoja de ruta global de TI/BPO, asegurando la alineación con las prioridades estratégicas de Hillebrand Gori y la Estrategia 2030. El/La responsable Nacional de BPO impulsa la excelencia operativa, fortalece la gobernanza de procesos, apoya la adopción de estándares globales y garantiza la plena utilización de los sistemas y herramientas en el país.

Las tareas principales son:

Implementación de Iniciativas

Apoyar la implementación de iniciativas globales de importancia estratégica, incluyendo el despliegue de GSC y la implementación de GTOM.
Coordinar y apoyar la adopción local de herramientas (p. ej., CPQ, QRS, myHG).
Garantizar la ejecución oportuna, estructurada y de alta calidad de los proyectos a nivel nacional.

Gobernanza de Procesos y Mejora Continua

Analizar los procesos actuales para identificar ineficiencias, cuellos de botella y oportunidades de mejora.
Implementar iniciativas de mejora continua a nivel nacional utilizando el conjunto de herramientas First Choice.
Impulsar la reducción de desviaciones de procesos y promover el cumplimiento de los SOP.

Sistemas y Herramientas

Recopilar comentarios de la red sobre las herramientas de la empresa utilizadas, p. ej., FLOW, CPQ, MyHG, Qlik y/o Reporting.
Revisar las mejoras de estas herramientas en colaboración con otras partes interesadas del país.
Comunicar las mejoras/requisitos al departamento global de TI/BPO.
Coordinar la comunidad de Superusuarios en el país.

Gestión del Cambio y Adopción por parte del Usuario

Comunicar los cambios claramente a los usuarios y apoyar las actividades de transición. • Monitorear los niveles de adopción y abordar proactivamente la resistencia o las brechas de habilidades.
Capacitación y desarrollo de capacidades
Implementar programas de incorporación específicos para cada país en relación con nuevas herramientas o procesos.
Desarrollar capacidades locales para mantener las mejoras de forma independiente.

Relación con las partes interesadas

Colaborar estrechamente con el Gerente Nacional y los departamentos multifuncionales.
Servir como enlace con el país y coordinarse periódicamente con el equipo global de BPO.
Recopilar y comunicar los comentarios de los países.
Auditar y mantener contacto con las partes interesadas externas (empresas de transporte, almacenes, etc.).

Requisitos:

Licenciatura o experiencia profesional equivalente en negocios, operaciones, cadena de suministro o campos relacionados.
Mínimo 4 años de experiencia relevante en operaciones, mejora de procesos de negocio o gestión de proyectos.
Experiencia trabajando en un entorno matricial.

Conocimientos y habilidades

Sólido conocimiento de TMS.
Habilidades de análisis de procesos, incluyendo la identificación de la causa raíz y el diseño de soluciones.
Competencias básicas en gestión de proyectos y gestión del cambio.
Capacidad para capacitar, asesorar e influir en personas de diferentes niveles. • Comunicador eficaz: capaz de comunicarse dentro de los equipos y con la alta dirección.
Mentalidad de mejora continua; se valorará el conocimiento de los conceptos Lean/Six Sigma.
Habilidades analíticas y de resolución de problemas, con atención al detalle y a la calidad de los procesos.
Alto grado de responsabilidad, independencia y capacidad para trabajar bajo presión.
Conocimientos avanzados de Excel, herramientas de toma de decisiones (por ejemplo, Business Objects) e IA.

Te esperan muchas recompensas: