Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Service

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Previous experience in customer service, data management, and digital environments.- Advanced proficiency in MS Office (Excel), CRM, and SAP. - We are looking for a proactive and dynamic person.- Residency close to the workplace is valued.

Completed ESO or equivalent.

- Correct written and spoken English.- Correct written and spoken Italian.

Job Description

A company in the contact center sector is looking to incorporate a Customer Service Operator for the Italian market related to the automotive world. The selected person will perform the following functions:

- External customer service.
- Data management and incident tracking: creation and closing of tickets in JIRA.
- Use of digital tools: CRM, advanced Excel, SAP, WOM Connect, OEM Portals.
- Coordination of shipments and logistics planning.
- Fluid communication with customers and internal teams to resolve incidents.
- Compliance with deadlines and quality standards.
- Among other tasks inherent to the workplace.

View original advert (Spanish)

Empresa del sector contact center busca incorporar un/a Teleoperador/a de atención al cliente para mercado italiano relacionado con el mundo de la automoción. La persona seleccionada desempeñará las siguientes funciones:

- Atención al cliente/a externo.
- Gestión de datos y seguimiento de incidencias: creación y cierre de tickets en JIRA.
- Uso de herramientas digitales: CRM, Excel avanzado, SAP, WOM Connect, OEM Portals.
- Coordinación de envíos y planificación logística.
- Comunicación fluida con clientes y equipos internos para resolver incidencias.
- Cumplimiento de plazos y estándares de calidad.
- Entre otras tareas propias del lugar de trabajo.