Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Service Representative

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Minimum of one year of experience in the sector or similar roles.- We are looking for an attentive, receptive, and decisive person with strong speaking and communication skills.- Residence close to the workplace is valued.

- ESO (Secondary Education)

Correct spoken and written Spanish.

Job Description

Eurofirms is selecting a Customer Service Representative for a telecommunications company located in Valladolid. The selected person will perform the following functions:

- Handle incoming customer calls and provide clear and accurate information.
- Record and manage incidents, complaints, and requests in the internal systems.
- Follow up on open cases until resolution.
- Offer appropriate solutions according to established procedures.
- Maintain professional communication oriented toward customer satisfaction.
- Update data and ensure customer information is correctly recorded.
- Among other functions inherent to the position.

View original advert (Spanish)

Eurofirms selecciona un/a Teleoperador/a de atención al cliente para empresa del sector de telecomunicaciones situada en Valladolid. La persona seleccionada desempeñará las siguientes funciones:

- Atender llamadas entrantes de clientes y proporcionar información clara y precisa.
- Registrar y gestionar incidencias, reclamaciones y solicitudes en los sistemas internos.
- Realizar seguimiento de casos abiertos hasta su resolución.
- Ofrecer soluciones adecuadas según los procedimientos establecidos.
- Mantener una comunicación profesional y orientada a la satisfacción del cliente.
- Actualizar datos y mantener la información del cliente correctamente registrada.
- Entre otras funciones propias del puesto.