Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Customer Service Agent with English or Catalan. Permanent. 35h/W

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and are committed to boosting your professional career.

Your next professional challenge awaits!

Do you want to propel your career in a stable, international, and rapidly growing environment?

Join our team and collaborate on a top-tier project for a major banking entity, where you can put your language skills and your vocation for customer service in the banking sector into practice.

Your responsibilities:

• Handle incoming calls from banking sector customers

• Provide clear and concise information about financial products and services

• Identify cross-selling opportunities while providing exceptional service

• Update and maintain accurate records in the CRM system

On offer:

• PERMANENT contract. Joining a stable, long-term project

• 35-hour work week

Shift from 9:00 AM to 8:00 PM. Intensive workday during summer

• Salary according to collective agreement (€8.78 gross/h)

• Location: Madrid

• Start date: 07/13/2026

Advantages of joining us:

• Be part of a prestigious international project.

• Work in a professional and dynamic environment.

• Real opportunities for professional development and internal growth.

Requirements:

• Previous experience in customer service (preference for the banking sector)

• Availability to work flexible shifts

• Exceptional communication skills and ability to work in a team.

• Result-oriented and problem-solving ability

• Basic knowledge of financial products and services

• Degree in areas related to finance and business is valued

Valued:

• Call center experience.

• Customer service experience.

• Previous experience working in banking

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

¡Tu próximo reto profesional te espera!

¿Quieres impulsar tu carrera en un entorno estable, internacional y en pleno crecimiento?

Únete a nuestro equipo y colabora en un proyecto de primer nivel para una importante entidad bancaria, donde podrás poner en práctica tus habilidades lingüísticas y tu vocación de servicio al cliente en el sector bancario.

Tus responsabilidades:

• Atender llamadas entrantes de clientes del sector bancario

• Ofrecer información clara y concisa sobre productos y servicios financieros

• Identificar oportunidades de ventas cruzadas al brindar un servicio excepcional

• Actualizar y mantener registros precisos en el sistema de CRM

Se ofrece:

• Contrato INDEFINIDO. Incorporación a un proyecto estable y de larga duración

• Jornada de 35 horas semanales