Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

In-Person Customer Service Agent - Telecommunications 40h/W

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and we are committed to boosting your professional career.

Currently, from our MADRID office, we are looking for an IN-PERSON CUSTOMER SERVICE AGENT for MADRID.

Here are the main requirements and other skills for the position:

One hundred percent customer service in the telecommunications sector, answering all questions regarding offers, products, services, etc. The primary function is to resolve all issues presented by the customer.

And on our part, what can we offer you?

Schedule: 40h/weekly from Monday to Friday, from 11:00-15:00 and 16:00-20:00.

Contract Type: Substitution contract

Salary: €9.72/h gross

Work Area: CC La Vaguada. Madrid

Training Course: duration of 13 days, morning schedule from 10:00h to 16:00h; the schedule will be confirmed closer to the date. Incorporation will take place once the training is completed.

Training Modality: In-person

So, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Apply for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

Actualmente, desde la delegación de MADRID nos encontramos en busca de AGENTE ATENCION AL CLIENTE PRESENCIAL, para MADRID.

Te contamos los principales requerimientos y otras habilidades de la posición:

Atención cien por cien a los clientes en sector telefónico, dando respuesta a todas las dudas que tengan sobre ofertas, productos, servicios, etc. Siendo la función principal, dar cobertura a todos los inconvenientes que presente el cliente.

Y por nuestra parte, ¿qué podemos ofrecerte?

Horario: 40h/semanales de lunes a viernes en horario de 11:00-15:00 16:00-20:00.

Tipo de Contrato: Contrato de sustitución

Salario: 9,72€h/bruto

Zona de trabajo: CC La Vaguada. Madrid

Curso de formación: duración de 13 días, en horario de mañana de 10:00h a 16:00h, el horario se confirmará de cara a la fecha próxima. La incorporación será una vez concluya la formación.

Modalidad formación: Presencial

Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando.

¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú.