Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Retention Agent Energy Sector Part-time 27.5h/W Morning and Afternoon Shift Temp. Contract

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and we care about boosting your professional career.

Currently, from the MADRID branch, we are looking for a TELEPHONE RETENTION AGENT FOR THE ENERGY SECTOR, for MADRID.

Join us as a Retention Agent in the Energy Sector! ⚡

Are you passionate about customer service and looking for a stable opportunity in a dynamic environment? This position is for you!

What will you do in this position?

Making and receiving calls from customers who wish to unsubscribe from Más Móvil Energía services.

Your mission will be to recover customers and offer them solutions adapted to their needs.

Requirements we are looking for

Previous experience in a Contact Center.

Highly commercial profile.

Experience or knowledge in the electricity sector will be valued.

Dynamic, proactive, and committed individuals.

Schedule

27.30 hours per week, Monday to Friday:

Morning shift: 9:00 to 14:30

Afternoon shift: 15:00 to 20:30

Contract type

3-month temporary contract with GI Group.

45-day trial period.

Salary:

According to the Contact Center agreement: €9.39/h gross.

Incentives based on objectives.

Work area

100% on-site position.

Office located at Calle del Cidro nº2

So, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

Actualmente, desde la delegación de MADRID nos encontramos en busca de AGENTE RETENCIÓN TELEFONICO DEL SECTOR ENERGETICO, para MADRID.

¡Únete como Agente de Retención en el Sector Energético! ⚡

¿Te apasiona el trato con clientes y buscas una oportunidad estable en un entorno dinámico? ¡Esta posición es para ti!

¿Qué harás en este puesto?

Emisión y recepción de llamadas de clientes que desean darse de baja de los servicios de Más Móvil Energía.

Tu misión será recuperar clientes y ofrecerles soluciones adaptadas a sus necesidades?

Requisitos que buscamos

Experiencia previa en Contact Center.

Perfil altamente comercial.

Se valorará experiencia o conocimientos en el sector eléctrico.

Personas dinámicas, proactivas y comprometidas.

Horario