Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Retention Phone Agent Part-time 27.5h/W Morning or Afternoon Shift. Temporary Contract

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and we are committed to enhancing your professional career.

Join us as a Retention Agent in the Energy Sector! ⚡

Are you passionate about customer service and looking for a stable opportunity in a dynamic environment? This position is for you!

What will you do in this role?

Making and receiving calls for the customer recovery campaign in the electricity and gas sector; these are customers who have unsubscribed and have been away from the company for a maximum of three months.

Requirements we are looking for:

Previous experience in a Contact Center.

Strongly commercial profile.

Experience or knowledge in the electricity sector will be valued.

Dynamic, proactive, and committed individuals.

Schedule

27.30 hours per week, Monday to Friday:

Morning shift: 9:00 to 14:30 h
Afternoon shift: 15:00 to 20:30 h

Contract type

Temporary 3-month contract with Gi Group with the possibility of moving to the permanent staff.

45-day trial period.

Salary

According to the Contact Center agreement: €9.39/h gross.

Incentives based on objectives.

Work area

100% on-site position.

Office located in Carabanchel (very well connected by metro and buses)

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

Únete como Agente de Retención en el Sector Energético! ⚡

¿Te apasiona el trato con clientes y buscas una oportunidad estable en un entorno dinámico? ¡Esta posición es para ti!

¿Qué harás en este puesto?

Emisión y recepción de llamadas para la campaña de recuperación de clientes del sector de luz y gas, estos son clientes que se han dado de baja y llevan fuera de la compañía un máximo de tres meses.

Requisitos que buscamos:

Experiencia previa en Contact Center.

Perfil altamente comercial.

Se valorará experiencia o conocimientos en el sector eléctrico.

Personas dinámicas, proactivas y comprometidas.

Horario

27,30 h semanales, de lunes a viernes: