Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Telemarketing Coordinator for Cold Calling Campaign

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and we care about boosting your professional career.

Currently, from our MADRID office, we are looking for a TELEMARKETING COORDINATOR for Madrid.

Here are the main requirements and other skills for the position:

JOB DESCRIPTION:

Manage a team of commercial teleoperators (banking sector)

Achieve internal and client KPIs for the services under their responsibility, measuring the productivity and quality of the Teleoperators (useful contact / hour, sale / hour, quality, etc.)

Perform call monitoring to supervise service quality and commercial skill, and provide feedback to the Teleoperators.

Ensure the correct implementation of various procedures and scripts, with the aim of improving productivity and the quality of the service provided to the client.

Detect areas for improvement and training needs in order to design and monitor action plans with the Teleoperators.

REQUIREMENTS:

- Minimum 1 year of experience as a contact center coordinator, managing people in commercial outbound sales campaigns.

- Experience in the contact center sector

WE OFFER:

- Contract: Permanent directly with the company. STABLE

- Schedule: Full-time, 39 hours per week, shift from 13:00 to 21:00 Monday to Thursday + Friday from 11:00 to 18:00

- Salary: €20,000 gross fixed annual salary in 14 payments + commissions + meal card

- Work area: 100% On-site (Fuente de la Mora)

- Start date: IMMEDIATE

So, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Apply for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

Actualmente, desde la delegación de MADRID nos encontramos en busca de un/a COORDINADOR/A DE TELEMARKETING, para Madrid.

Te contamos los principales requerimientos y otras habilidades de la posición:

DESCRIPCIÓN DEL PUESTO:

Gestionar un equipo de teleoperadores comerciales (sector banca)

Conseguir los KPIs internos y del cliente en los servicios bajo su responsabilidad, midiendo la productividad y calidad de los Teleoperadores (contacto útil / hora, venta / hora, calidad, etc.)

Realizar escuchas de llamadas con el fin de supervisar la calidad del servicio, la habilidad comercial, y dar feedback a los Teleoperadores.

Asegurar la correcta implementación de los distintos procedimientos y argumentarios, con el objetivo de mejorar la productividad y calidad del servicio prestado al cliente.

Detectar áreas de mejora y necesidades formativas con el fin de llevar a cabo el diseño y seguimientos de planes de acción con los Teleoperadores.

REQUISITOS:

- Mínimo 1 año de experiencia como coordinador de contact center, gestionando personas en campañas comerciales de venta en emisión de llamada.

- Experiencia en el sector contact center

OFRECEMOS:

- Contrato: Indefinido directamente con la empresa. ESTABLE

- Horario: jornada completa de 39 horas semanales en turno de 13 a 21 de lunes a jueves + viernes de 11 a 18 horas

- Salario: 20.000€ brutos fijos anuales en 14 pagas + comisiones + tarjeta de comida

- Zona de trabajo: 100% Presencial (Fuente de la Mora)

- Incorporación: INMEDIATA

Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando.

¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú.