Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Customer Service French Market - Rubi

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and we care about boosting your professional career.

Position: Front Office Representative - French Market (Food Segment)

Location: Rubí (Barcelona)

Area: Customer Service / Front Office / Order Management

Job Description

We are looking for a Front Office Representative to provide support to the French market (primarily) within the Food segment, ensuring excellent customer service and smooth coordination between internal teams (sales, logistics, and production) and supply chain factories.

Main Functions

Comprehensive order management (Order Management) for the Food segment for France and occasional support for other European countries.
Ensure and manage communication between Sales, Logistics, and Production.
Liaise with factories / Supply Chain to ensure the customer service level.
Management and maintenance of the relationship with customers, focusing on service quality.
Support the Credit Collection team to avoid overdue payments/defaults in the segment area.
Identification of business opportunities and market needs.
Support in sales analysis for Food area accounts.

Requirements

High level of French and English (essential).
Spanish or other languages: valued.
Previous experience in Front Office / Customer Service / Supply Chain / Internal Sales environments (valued, if applicable).

Key Competencies

Planning and organization.
Decision making.
Adaptability and stress tolerance.
Very strong internal and external communication.
Customer orientation and ability to build relationships.
Empathy.
Coordination and collaboration skills (people management valued).

So, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Apply for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

#LI-GM1

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

Puesto: Front Office Representative - French Market (Food Segment)

Ubicación: Rubí (Barcelona)

Área: Customer Service / Front Office / Order Management

Descripción del puesto

Buscamos un/a Front Office Representative para dar soporte al mercado francés (principalmente) dentro del segmento Food, garantizando un servicio excelente al cliente y una coordinación fluida entre los equipos internos (ventas, logística y producción) y las fábricas de supply chain.

Funciones principales

Gestión integral de pedidos (Order Management) del segmento Food para Francia y apoyo puntual a otros países europeos.
Asegurar y gestionar la comunicación entre Sales, Logistics y Production.
Interlocución con fábricas / Supply Chain para asegurar el nivel de servicio al cliente.
Gestión y mantenimiento de la relación con clientes, con enfoque en calidad de servicio.
Apoyo al equipo de Credit Collection para evitar vencidos/impagos en el área del segmento.
Identificación de oportunidades de negocio y necesidades del mercado.
Soporte en análisis de ventas para cuentas del área Food.

Requisitos

Francés y inglés nivel alto (imprescindible).
Español u otros idiomas: valorable.
Experiencia previa en entornos de Front Office / Customer Service / Supply Chain / Comercial interno (valorable, si aplica).

Competencias clave

Planificación y organización.
Toma de decisiones.
Adaptabilidad y tolerancia al estrés.
Comunicación interna y externa muy sólida.
Orientación al cliente y capacidad de construir relaciones.
Empatía.
Habilidades de coordinación y colaboración (people management valorable).

Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando.

¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú.

En cumplimiento de la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, le informamos de que sus datos personales forman parte de un fichero propiedad de Gi Group Spain ETT S.L.U. y son tratados con la única finalidad de mantener la relación adquirida con usted. Puede ejercitar sus derechos de acceso, rectificación, cancelación y oposición dirigiéndose por escrito a Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.