Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Customer Service Operator in Catalan. 30h/W Various Shifts. Stable Project.

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and we are committed to boosting your professional career.

Your next opportunity is waiting for you!

If you speak Catalan and are motivated to work in a professional environment where you can develop your communication skills, this project is for you. You will be part of a committed team, participating in a top-tier customer service operation.

What will you do on a daily basis?

You will be responsible for managing customer service through various channels (phone, chat, or email), helping them resolve their queries and guiding them through their procedures. Additionally, you will collaborate in updating information and following up on each case to ensure an excellent experience.

What do we offer?

• Project with continuity within a stable environment.

• Initial temporary contract of 3 months.

• 30-hour weekly workday from 09:00 to 15:00 or from 12:00 to 18:00.

• Prior training so you can start the position with confidence.

• Salary according to the collective agreement (9.39€ gross/h) + language bonus.

• On-site work in well-connected offices.

• Good working environment and development opportunities.

Expected start date: 06/07

We are looking for people who...

• Have native or bilingual level of Catalan and Spanish.

• Enjoy customer interaction and working in a team.

• Value continuous learning and professional development.

If you want to be part of a team where your language makes a difference and your work has a real impact, this could be the place for you.

Take the next step in your career with us

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

¡Tu próxima oportunidad te está esperando!

Si hablas catalán y te motiva trabajar en un entorno profesional donde puedas desarrollar tus habilidades comunicativas, este proyecto es para ti. Formarás parte de un equipo comprometido, participando en un servicio de atención al cliente de primer nivel.

¿Qué harás en tu día a día?

Te encargarás de gestionar la atención a clientes a través de distintos canales (teléfono, chat o correo), ayudándoles a resolver sus consultas y acompañándoles en sus gestiones. Además, colaborarás en la actualización de información y en el seguimiento de cada caso para garantizar una experiencia excelente.