Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Customer Service Teleoperator in Italian. Permanent Contract. Two Shifts to Choose From

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Gi Group, the temporary staffing and permanent placement services firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and are committed to boosting your professional career.

Your next professional challenge awaits!

Do you speak ITALIAN and want to propel your career in a stable, international, and rapidly growing environment?

Join our team and collaborate on a top-tier project for a major banking entity, where you can put your linguistic skills and your vocation for customer service in the banking sector into practice.

Your responsibilities:

Handling incoming calls for customer service in the banking sector.

On offer:

Functions: Handling incoming calls for customer service in the banking sector
Contract: Permanent
Working hours: 30 hours/week.
Available shifts: MORNING (7:00 - 16:00) AND AFTERNOON (15:00 TO 00:00)
Monday to Friday schedule with alternating weekends per month (maximum 2) and possibility of working holidays.
Remuneration: €8.78 gross/hour + language bonus, prorated extra payments, and vacation days.
Start date: 27/07/2026
Work area: Madrid

REQUIREMENTS: we are looking for agents with a NATIVE/BILINGUAL level of ITALIAN, who speak it fluently.

Advantages of joining us.

• Be part of a prestigious international project.

• Work in a professional and dynamic environment.

• Real opportunities for professional development and internal growth.

Requirements:

• C1 or higher in Italian.

Valued:

• Experience in call centers.

• Experience in customer service.

• Previous experience working in Italian.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

¡Tu próximo reto profesional te espera!

¿Hablas ITALIANO y quieres impulsar tu carrera en un entorno estable, internacional y en pleno crecimiento?

Únete a nuestro equipo y colabora en un proyecto de primer nivel para una importante entidad bancaria, donde podrás poner en práctica tus habilidades lingüísticas y tu vocación de servicio al cliente en el sector bancario.

Tus responsabilidades:

Recepción de llamadas para atención al cliente en el sector bancario.

Se ofrece:

Funciones: Recepción de llamadas para atención al cliente en el sector banca
Contrato: Indefinido
Jornada: 30 horas/semanales.
Turnos disponibles: DE MAÑANA (7:00 - 16:00) Y DE MAÑANA (15:00 A 12:00)
Jornada de lunes a viernes con fines de semana alternos al mes (2 máximo) y posibilidad de festivos.
Retribución: 8,78€ bruto/hora + plus idioma, pagas extras prorrateadas y vacaciones a disfrutar.
Incorporación: 27/07/2026
Zona de trabajo: Madrid

REQUISITOS: estamos buscando agentes con un nivel NATIVO/BILINGÜE en ITALIANO, que lo hablen con fluidez.

Ventajas de unirte a nosotros.

• Formar parte de un proyecto internacional de prestigio.

• Trabajar en un ambiente profesional y dinámico.

• Oportunidades reales de desarrollo profesional y crecimiento interno.

Requisitos:

• C1 o superior en Italiano.

Valorable:

• Experiencia en call center.

• Experiencia en atención al cliente.

• Experiencia trabajando previamente en italiano.