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Fraud & Payments Operator

On-site in Melilla·Added 7 months ago

This job was published 7 months ago

Codere

10 open roles

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Overview

Requirements

Have the right to work in Spain
Codere doesn't mention sponsorship in the ad.
Work on-site in Melilla
No relocation package mentioned.

This job was automatically translated to English.

The role

Control of deposit and collection transactions by verifying user documentation, checking the use of promotional bonuses, and reviewing and approving (when applicable) collections via transfer. All of this to prevent issues such as money laundering, betting fraud, fraudulent transactions, and cash register discrepancies at points of sale.

What you'll do

Your main duties will focus on:

· Review gaming activity and payment methods used on customers' online accounts· Manage the KYC process (documentation verification).· Analyze withdrawal requests through the different payment methods offered and follow established internal procedures.· Stay up to date with changes in internal processes.· Ability to work in a dynamic, high-level environment.· Investigate possible issues with payment methods.· Provide a quick resolution to inquiries related to payment methods or verification statuses when the customer service or VIP team contacts via email or the company's internal chat.· Maintain the quality of customer interactions.· Perform additional tasks required by the business to support the launch of new products and/or promotions.

About Codere

Codere is a multinational gambling company headquartered in Madrid, Spain, operating in the gaming and betting sector across Europe and Latin America. The company offers a wide range of products including sports betting, casino games, bingo, and slot machines, both in physical venues and online. With a significant presence in countries like Spain, Italy, Mexico, Argentina, and Panama, Codere is one of the leading operators in the Spanish-speaking gaming market.

In Spain, Codere maintains its global headquarters in Madrid and operates a substantial network of betting shops and online services. The company's work culture is dynamic and customer-focused, with roles spanning operations, data analysis, fraud prevention, and customer service. For international professionals, Codere offers opportunities to work in a multicultural environment, particularly in roles that support its cross-border operations, and the company values adaptability and a customer-centric mindset.

Industry: Gambling
Founded: 1980
Employees: 5,000–10,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: codere.com

Good to know if you are moving

Codere is headquartered in Madrid, Spain, making it a convenient option for professionals looking to relocate to the Spanish capital.
The company operates in multiple Latin American countries, offering potential opportunities for international mobility within the organization.
Codere's workforce is diverse, with employees from various countries, which can ease the transition for international hires.
The company provides roles in customer service and operations that may require multilingual skills, particularly in Spanish and English.
Codere has a strong focus on online gaming and digital services, offering roles in data analysis, fraud prevention, and IT.

All open roles at Codere