IMAN Temporing is a leading Spanish human resources and staffing firm, part of the larger IMAN Corp group. With over 30 years of experience, the company specializes in temporary staffing, recruitment, and outsourcing services across various sectors including logistics, administration, hospitality, and industry. It operates an extensive network of over 100 offices, primarily across the Iberian Peninsula, serving thousands of corporate clients.

For international professionals, IMAN Temporing serves as a significant gateway to the Spanish labor market, offering a wide range of entry-level and specialized roles in cities like Madrid, Barcelona, and Malaga. While many positions require Spanish proficiency, the company frequently manages roles for multilingual candidates in logistics and customer service. Their presence in major transport hubs like El Prat airport makes them a key employer for mobile workers and those looking to gain their first professional experience in Spain.

Founded in 1990 in Terrassa, IMAN began as a specialized services company before expanding into a comprehensive HR and staffing group. Over three decades, it has grown into one of the top staffing agencies in Spain with international operations in Portugal, France, and Germany.

For international professionals

Operates a network of over 100 offices across Spain, providing local job opportunities in almost every province.
Frequently recruits for multilingual roles, specifically requiring English or French for logistics and administrative positions.
Specializes in temporary-to-permanent contracts, which can be a useful entry point for expats to secure initial legal employment in Spain.
Provides staffing services for major Spanish airports including Barcelona El Prat and Palma de Mallorca.
Offers a wide variety of roles ranging from specialized technical engineering to entry-level logistics and hospitality.

Call Center Supervisor. Insurance

IMAN Temporing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At IMAN Temporing, a company specializing in HR, we want to accompany you in your professional career.

#Conectamoseltalentoconlasoportunidades

From the Iman office in Madrid, we are selecting a Supervisor for a new project in the Auto Claims Processing area. Their main objective will be to ensure the operational excellence of the department, guaranteeing compliance with the service levels (SLAs) and KPIs required by the insurance companies.

- Contract: 3 months Temp Agency + Permanent incorporation.

- Schedule:

1st Option: Monday to Friday from 08:00 to 17:00 h.

2nd option: Monday to Friday from 09:00 to 18:00 h. .

- Salary: 19,000 gross/year

- Planned start date: Early August.

What will your responsibilities be?

- Coordinate, motivate, and size a team of up to 10 operators.

- Supervise key service metrics (response times, abandonment rate, wait time, call duration).

- Active listening of calls and calibration to ensure the quality of customer service.

- Report directly to the Operations Management on the status of the service, identify bottlenecks, and propose continuous improvement plans.

View original advert (Spanish)

Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral.

#Conectamoseltalentoconlasoportunidades

Desde la oficina de Iman en Madrid seleccionamos Supervisor/a para nuevo proyecto en el área de Tramitación de Siniestros Auto. Su objetivo principal será asegurar la excelencia operativa del departamento, garantizando el cumplimiento de los niveles de servicio (SLAs) y KPIs exigidos por las compañías aseguradoras.

- Contrato 3 meses ETT + Incorporación con Indefinido.

- Horario:

1ª Opción de lunes a viernes de 08:00 a 17:00 h.

2ª opción de lunes a viernes de 09:00 a 18:00 h. .

- Salario: 19.000 brutos/a

- Incorporación prevista: Principios de agosto.

Cuáles serán tus responsabilidades?

- Coordinar, motivar y dimensionar un equipo de hasta 10 operadores.

- Supervisar las métricas clave del servicio (tiempos de respuesta, tasa de abandono, tiempo en espera, tiempo de llamadas)