Indie Campers is a leading digital platform for campervan and motorhome rentals, operating one of the largest fleets across Europe and North America. Founded in 2013, the company has scaled rapidly to become a major player in the travel and mobility sector, offering a marketplace that connects travelers with both company-owned vehicles and private owners across more than 70 locations.

In Spain, Indie Campers maintains a strong operational footprint with depots and offices in major cities like Madrid and Barcelona. The company is highly attractive to international professionals due to its multicultural environment, English-speaking corporate culture, and diverse range of roles spanning from fleet operations and logistics to digital marketing and customer support.

Indie Campers was founded in 2013 in Lisbon, Portugal, by Hugo Oliveira. It started with a small fleet of three vans and has since expanded into a global travel brand with thousands of vehicles across multiple continents.

For international professionals

Operates in over 15 countries, providing opportunities for internal mobility and international collaboration.
English is the primary working language for corporate and central support roles.
Offers a fast-paced, startup-style environment suitable for professionals looking to scale a growing business.
Maintains multiple physical locations across Spain, including Madrid, Barcelona, and Malaga.

Operations and Customer Service Agent

Indie Campers

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ABOUT US

Indie Campers is a global leader in road trips, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes.
As we expand our product offering, we rely on exceptional front-line professionals who provide memorable customer experiences while driving business results.

The Rental Agent position has a dual focus:

Customer experience specialist for rentals
Commercial specialist for motorhome demonstrations and sales conversion

This role is key to ensuring that customers leave satisfied, whether they are starting a rental trip or purchasing their future motorhome.

THE ROLE

The Rental Service Agent executes all customer-facing rental operations and performs professional motorhome demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines customer service, product presentation, operational execution, and commercial follow-up management.

In both rentals and sales, this position ensures that every vehicle, every interaction, and every moment with the customer reflects the high standards of Indie Campers.

WHAT WILL YOU WORK ON?

Customer service and operations: performing check-ins/check-outs, briefings, and providing ongoing support during the rental. Managing service incidents and emergencies with empathy.
Commercial demonstrations and customer interaction: preparing and conducting motorhome demonstrations, showcasing features, specifications, and the specific needs of each customer. Ensuring smooth handovers and that all documentation is in order.
Sales conversion and lead management: following up on leads, demonstrations, and subsequent actions in the CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and City Lead to achieve goals.
Product knowledge and technical support: maintaining a strong knowledge of Indie Campers motorhome models and performing basic system demonstrations (lighting, gas, etc.). Detecting problems, resolving them when possible, and escalating them when necessary.

WHO ARE WE LOOKING FOR?

Essential: 1 to 3 years of experience in customer service, sales, hospitality, rentals, or automotive sector environments.
Essential: strong communication and customer interaction skills.
Essential: ability to understand and explain technical motorhome/vehicle systems.
Essential: hands-on, adaptable profile, and solution-oriented under pressure.
Desirable: proficiency with CRM tools, rental systems, or digital sales software.
Essential: organized, detail-oriented person, and proactive in lead or customer management.
Essential: driver's license (Category B).
Essential: English.
Desirable: proficiency in the local language (where applicable)

PHYSICAL AND OPERATIONAL REQUIREMENTS

Essential: ability to stand, walk, and move around the depot for extended periods throughout the day.
Essential: ability to lift or carry light to moderate weight objects (10-15 kg).
Essential: comfort working outdoors in various weather conditions.
Essential: flexibility to work weekends, holidays, and during peak season hours.
Essential: ability to interact with customers in various emotional states (excited, stressed, confused) with calmness and professionalism.

THE INDIE COMMITMENT!

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and motorhome technical systems.
Professional growth opportunities in Rental, Sales, Operations, or Servicing.
Travel benefits and access to the Indie Campers rental fleet.
Dynamic and multicultural work environment.

Are you ready to Go Indie?

View original advert (Spanish)

SOBRE NOSOTROS

Indie Campers es un líder global en viajes por carretera, ofreciendo a miles de clientes la libertad de explorar el mundo en campervans y autocaravanas totalmente equipadas.
A medida que ampliamos nuestra oferta de productos, contamos con profesionales de primera línea excepcionales que brindan experiencias memorables a los clientes y, al mismo tiempo, impulsan resultados comerciales.

El puesto de Agente Rental tiene un enfoque dual:

Especialista en experiencia del cliente para alquileres
Especialista comercial para demostraciones y conversión de ventas de autocaravanas

Este puesto es clave para garantizar que los clientes se marchen satisfechos, ya sea al comenzar un viaje de alquiler o al comprar su futura autocaravana.

EL PUESTO

El/la Rental Service Agent ejecuta todas las operaciones de alquiler de cara al cliente y realiza demostraciones profesionales de autocaravanas para convertir leads en compradores. Se trata de un puesto práctico y centrado en el cliente, que combina atención al cliente, presentación del producto, ejecución operativa y gestión comercial de seguimiento.

Tanto en alquileres como en ventas, este puesto garantiza que cada vehículo, cada interacción y cada momento con el cliente reflejen los altos estándares de Indie Campers.

¿EN QUÉ TRABAJARÁS?

Atención al cliente y operaciones: realizar check-ins/check-outs, briefings y ofrecer apoyo continuo durante el alquiler. Gestionar incidencias del servicio y emergencias con empatía.
Demostraciones comerciales e interacción con clientes: preparar y realizar demostraciones de autocaravanas, mostrando características, especificaciones y necesidades concretas de cada cliente. Garantizar entregas fluidas y que toda la documentación esté en orden.
Conversión de ventas y gestión de leads: hacer seguimiento de leads, demostraciones y acciones posteriores en el CRM. Convertir clientes de alquiler en oportunidades de venta y apoyar al RV Sales District y al City Lead para alcanzar los objetivos.
Conocimiento del producto y soporte técnico: mantener un buen conocimiento de los modelos de autocaravanas de Indie Campers y realizar demostraciones básicas de sistemas (iluminación, gas, etc.). Detectar problemas, resolverlos cuando sea posible y escalarlos cuando sea necesario.

¿A QUIÉN BUSCAMOS?

Imprescindible: de 1 a 3 años de experiencia en atención al cliente, ventas, hostelería, alquiler o entornos del sector de automoción.
Imprescindible: sólidas habilidades de comunicación e interacción con clientes.
Imprescindible: capacidad para comprender y explicar sistemas técnicos de autocaravanas/vehículos.
Imprescindible: perfil práctico, adaptable y orientado a soluciones bajo presión.
Valorable: manejo de herramientas CRM, sistemas de alquiler o software de ventas digitales.
Imprescindible: persona organizada, detallista y proactiva en la gestión de leads o clientes.
Imprescindible: permiso de conducir (categoría B).
Imprescindible: inglés.
Valorable: dominio del idioma local (cuando aplique)

REQUISITOS FÍSICOS Y OPERATIVOS

Imprescindible: capacidad para permanecer de pie, caminar y moverse por el depot durante periodos prolongados a lo largo del día.
Imprescindible: capacidad para levantar o transportar objetos ligeros o de peso moderado (10-15 kg).
Imprescindible: comodidad para trabajar al aire libre en distintas condiciones meteorológicas.
Imprescindible: flexibilidad para trabajar fines de semana, festivos y en horarios de temporada alta.
Imprescindible: capacidad para interactuar con clientes en distintos estados emocionales (entusiasmados, estresados, confundidos) con calma y profesionalidad.

¡EL COMPROMISO INDIE!

Compensación competitiva y oportunidades de comisiones.
Formación en ventas, conocimiento de producto, atención al cliente y sistemas técnicos de autocaravanas.
Oportunidades de crecimiento profesional en Rental, Sales, Operations o Servicing.
Beneficios de viaje y acceso a la flota de alquiler de Indie Campers.
Entorno de trabajo dinámico y multicultural.

¿Estás listo/a para Go Indie?