Customer Service | Retail Sector (M/F/X) Location: Fuenlabrada (Madrid)
Contract type: 6 months via staffing agency + permanent
Working hours: Monday to Friday from 09:00 to 18:00

If you have experience in customer service, order management, and are interested in a dynamic environment within a growing company, we want to meet you!

You will be part of a key team in the operational management of the business, acting as the point of contact between customers, logistics, and internal areas.

Main Functions

• Comprehensive customer management (onboarding, maintenance, and administration)
• Order entry, tracking, and control
• Customer service (phone and email)
• Incident resolution and complaint management
• Tracking of shipments and deliveries
• Coordination with the logistics and commercial departments
• Support in invoicing and payment management
• Accounts receivable control and payment tracking
• Preparation of reports and administrative tasks
• Improvement of internal processes and use of tools (ERP, CRM)

Requirements

• Vocational training (intermediate or higher level) in Administration or similar
• Minimum of 6 months of experience in:
  • Customer Service
  • Commercial administration
  • Order management
• Proficiency in Office suite (especially Excel)
• Basic knowledge of ERP (SAP is a plus)

Desired Skills

• Experience in logistics, distribution, or fast-moving consumer goods (FMCG) environments
• Intermediate level of English
• Organizational skills and attention to detail
• Communication skills and customer orientation
• Proactivity and incident resolution
• Teamwork

What do we offer?

• Stable project in a consolidated company
• Dynamic and collaborative environment
• Training and development opportunities
• Flexible schedule
• Canteen service
• Social benefits:
  • Pension plan from the first month
  • Annual health and life insurance