Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Front Office Supervisor - Sol Arona (Los Cristianos - Tenerife)

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, all while remaining part of our family.

Are you ready to take the next step in your journey with us?
Sol Arona is located very close to the tourist center of Los Cristianos and its beach. A hotel full of relaxation and entertainment options, such as its pools and activities for children and adults. Ideal for exploring one of the most beautiful islands in the Canaries, and the entire Atlantic.

Position Mission: Under the supervision of the Department Head and the Assistant Manager, you will be the key figure in providing exceptional accommodation service to our guests, creating welcoming experiences from the reception area.

What will be your main functions?

Fully understand the operational procedures and service standards corresponding to your department.
Satisfactorily carry out the check-in and check-out processes for guests, complying with the corresponding brand standards, showing interest in their stay, and ensuring their experience has been memorable.
Inform the guest of the services provided by the Hotel and attend to any requests.
Actively participate in the upselling strategy to improve the guests' sales experience.
Establish customer service that respects the brand attributes.
Management of service billing and collection.
Management of accommodation, requests, and room changes.

What are we looking for?

Minimum 1 year of experience as a Reception Supervisor or a completed Development Plan for the reference position at Meliá Hotels International.
Degree in Tourism or training in Hospitality.
High level of English and Spanish; a third language will be valued.
Strong Customer Orientation, teamwork, and excellence in service.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Continuar en Meliá es una oportunidad para aprender, crecer y seguir construyendo tu carrera dentro de un equipo global. Aquí puedes asumir nuevos retos y acceder a experiencias en distintos destinos, sin dejar de formar parte de nuestra familia.

¿Te animas a dar el siguiente paso en tu trayectoria con nosotros?
Sol Arona, ubicado muy cerca del centro turístico de Los Cristianos y de su playa. Un hotel lleno de opciones de relax y de entretenimiento, como sus piscinas o sus actividades para niños y adultos. Ideal para salir a explorar una de las islas más bellas de las Canarias, y de todo el Atlántico.

Misión del puesto: Bajo la supervisión del Responsable del departamento, y del 2º Jefe/a, serás la figura clave en ofrecer un servicio de alojamiento excepcional a nuestros huéspedes, creando experiencias de bienvenida desde el área de recepción.

¿Cuáles serán tus principales funciones?

Conocer en su totalidad los procedimientos operacionales y los estándares de servicio correspondientes a tu departamento.
Llevar a cabo de forma satisfactoria los procesos de check-in y check-out de los clientes, cumpliendo los estándares de marca correspondientes, mostrando interés por la estancia asegurando que su experiencia ha sido memorable.
Informar al huésped de los servicios que presta el Hotel y atender cualquier solicitud por su parte.
Participar activamente en la estrategia de upselling mejorando la experiencia de venta de los huéspedes.
Establecer una atención al cliente respetando los atributos de la marca.
Gestión de Facturación de los servicios y cobro.
Gestión de alojamiento y peticiones y cambios de habitaciones.

¿Qué buscamos?

Experiencia mínima de 1 año como Supervisor/a de Recepción o bien Plan de Desarrollo finalizado para la posición de referencia, en Meliá Hotels International
Grado en Turismo o bien formación en Hostelería.
Inglés y Castellano nivel Alto, se valorará un tercer idioma.
Gran Orientación al Cliente, trabajo en equipo y excelencia en el servicio.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR