Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Experience Trainee - Meliá Barcelona Sky

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Position Mission:

Support the Guest Experience area following Meliá Hotels International standards and procedures, with the aim of guaranteeing memorable experiences for guests, ensuring personalized and quality attention throughout their stay.

What will you learn?

Guest experience management and quality standards.
Handling and follow-up of incidents, requests, and customer suggestions.
Support in the coordination of VIP arrivals, amenities, and special attentions.
Use of hotel management tools and systems oriented toward the customer.
Interdepartmental communication to ensure guest satisfaction.
Monitoring comments and online reputation (surveys, reviews, and platforms).
Support in the creation of personalized experiences and loyalty actions.
Learning customer service protocols and conflict resolution.
Participation in welcoming and accompanying guests during their stay.

What are we looking for?

Education related to Tourism, Hospitality, Public Relations, or similar. Currently studying, with the possibility of signing an internship agreement.
Advanced English (other languages will be valued).
Customer orientation and a vocation for service.
Communication skills and a proactive attitude.
Organizational capacity and teamwork.
Motivation and eagerness to learn in an international environment.

At Meliá, we are all VIPs

At Meliá Hotels International, we believe in equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in our Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality and awareness of the need to act jointly and globally throughout the entire workforce.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Misión del puesto:

Apoyar al área de Guest Experience siguiendo los estándares y procedimientos de Meliá Hotels International, con el objetivo de garantizar experiencias memorables para los huéspedes, asegurando una atención personalizada y de calidad durante toda su estancia.

¿Qué vas a aprender?

Gestión de la experiencia del huésped y estándares de calidad.
Atención y seguimiento de incidencias, peticiones y sugerencias de clientes.
Apoyo en la coordinación de llegadas VIP, amenities y atenciones especiales.
Uso de herramientas y sistemas de gestión hotelera orientados al cliente.
Comunicación interdepartamental para garantizar la satisfacción del huésped.
Seguimiento de comentarios y reputación online (encuestas, reviews y plataformas).
Apoyo en la creación de experiencias personalizadas y acciones de fidelización.
Aprendizaje de protocolos de atención al cliente y resolución de conflictos.
Participación en la bienvenida y acompañamiento de huéspedes durante su estancia.

¿Qué buscamos?

Formación relacionada con Turismo, Hospitality, Relaciones Públicas o similar. Actualmente estudiando, con posibilidad de realizar convenio de prácticas.
Inglés avanzado (se valorarán otros idiomas).
Orientación al cliente y vocación de servicio.
Habilidades comunicativas y actitud proactiva.
Capacidad de organización y trabajo en equipo.
Motivación y ganas de aprender en un entorno internacional.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR