Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Service Manager- Paradisus Gran Canaria

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your journey with us?

REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Director, as well as your Human Resources manager, of your interest in participating in the internal selection process. Your hierarchical supervisor will not have the authority to authorize or block the submission of an application, but they must be duly informed.
Paradisus Gran Canaria, an impressive new resort integrated into a lush environment and located facing San Agustín beach. Its distinguished service and exquisite architecture and interior design will immerse you in a unique luxury experience imbued with the essence of the destination and local culture. This accommodation in Gran Canaria is a "Destination Inclusive® Luxury Resort," an innovative all-inclusive concept that offers immersive local culture and destination activities both inside and outside the hotel.

Position Mission:
We are looking for a Guest Service Manager with a passion for service and luxury tourism, who creates personalized and unforgettable experiences for our guests. You will be the key link between them and the best plans that Gran Canaria has to offer.

What will you have to do?

Support the Assistant Guest Experience Manager and Guest Experience Manager in supervising the different areas of the department, ensuring that daily operational processes are efficiently met, always safeguarding the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenue.
Manage customer incidents, following established protocols.
Understand the Brand philosophy, ensuring optimal implementation of the standards, operational manuals, and identity guidelines that apply to the department.
Support the implementation of various customer experience management tools.
Understand the sensory architecture established for the area and ensure its compliance.

What are we looking for?

Experience in customer service or concierge in luxury hotels.
Deep knowledge of Gran Canaria and its main attractions.
Excellent communication skills and a friendly approach.
High level of Spanish, German, and English (other languages are valued).
Orientation toward excellence and a passion for detail.
Proactive, decisive attitude with organizational skills.

If you are an empathetic, enthusiastic person who loves creating unique moments, this is your opportunity!

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about disseminating a corporate culture committed to effective equality among all staff, and raising awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

Furthermore, we commit to the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Continuar en Meliá es una oportunidad para aprender, crecer y seguir construyendo tu carrera dentro de un equipo global. Aquí puedes asumir nuevos retos y acceder a experiencias en distintos destinos, sin dejar de formar parte de nuestra familia.

¿Te animas a dar el siguiente paso en tu trayectoria con nosotros?

RECUERDA: Antes de presentar tu candidatura, deberás informar de tu interés por participar en el proceso de selección interno a tu responsable directo y/o Director/a de Hotel, y tu responsable de Recursos Humanos. Tu responsable jerárquico no tendrá la potestad de autorizar ni tampoco de frenar la presentación de una candidatura, pero sí deberá estar debidamente informado.
Paradisus Gran Canaria, impresionante nuevo resort integrado en un exuberante entorno y situado frente a la playa de San Agustín. Su distinguida atención y exquisita arquitectura e interiorismo te harán sumergirte en una experiencia de lujo única impregnada por la esencia del destino y la cultura local. Este alojamiento en Gran Canaria es un "Destination Inclusive® Luxury Resort", un innovador concepto de todo incluido que ofrece actividades inmersivas de cultura y destino local tanto dentro como fuera del hotel.

Mision del puesto:
Buscamos un Guest Service Manager con pasión por el servicio y el turismo de lujo, que cree experiencias personalizadas e inolvidables para nuestros huéspedes. Serás el enlace clave entre ellos y los mejores planes que Gran Canaria tiene para ofrecer.

¿Qué tendrás que hacer?

Apoyo a Assistant Guest Experience Manager y Guest Experience Manager en la supervisión de las diferentes áreas del departamento, asegurándose de que cumplan de manera eficiente los procesos operativos diarios del departamento, velando siempre por la experiencia del cliente, personalizando su estancia, anticipándose a sus necesidades y superando sus expectativas
Informar y ofrecer a los clientes servicios y productos acordes a sus preferencias, tanto en el hotel como en el destino, aplicando tecnicas de upselling y crosselling para optimizar los ingresos extras del hotel.
Gestionar las incidencias de clientes, siguiendo los protocolos establecidos.
Conocer la filosofía de la Marca, asegurando una óptima implementación de los estándares, manuales operativos y de identidad que aplican a su departamento
Apoyo en la implementación de las diferentes herramientas de gestión de la experiencia del cliente.
Conocer la arquitectura sensorial establecida para su área y velar por su cumplimiento.

¿Qué buscamos?

Experiencia en atención al cliente o concierge en hoteles de lujo.
Conocimiento profundo de Gran Canaria y sus principales atractivos.
Excelentes habilidades de comunicación y trato cercano.
Nivel alto de español, alemán e inglés (otros idiomas valorables).
Orientación a la excelencia y pasión por los detalles.
Actitud proactiva, resolutiva y con habilidades organizativas.

Si eres una persona empática, entusiasta y te encanta crear momentos únicos, ¡esta es tu oportunidad!

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR