Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Hostess - Gran Meliá Palacio de Isora

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Gran Meliá Palacio de Isora is located between the Atlantic Ocean and the majestic Teide, on the island of Tenerife. This exclusive resort, with an avant-garde touch of traditional luxury service, offers a magical experience. This Resort in Guía de Isora features the longest saltwater infinity pool in a hotel in Europe, which integrates perfectly into an exceptional natural environment. Our superior quality Spanish and international dining options offer a service of luxury and classic refinement with avant-garde touches across the hotel's different restaurants.
Position Mission: You will be responsible for welcoming customers arriving at the Restaurant, assigning them a table, and explaining the restaurant's concept and menu. You will be in charge of promoting offers and providing any information the customer requires regarding the Restaurant.
What will be your main functions?

Before service, you must review the current day's reservations to familiarize yourself with potential VIPs and regular customers, and inform the Manager of each Restaurant.
Greet customers and hotel guests upon their arrival at the Restaurant and escort them to the assigned table, complying with Gran Meliá brand standards.
Provide the Restaurant menu to customers and inform them that the order will be taken shortly by one of the Waiters.
Maintain complete knowledge of all menu items, both food and beverages.
Make follow-up calls to customers who had a reservation but had not arrived 30 minutes after the reserved time.
Have complete knowledge of any event taking place at the hotel.
Have knowledge of the opening and closing times of the hotel's points of sale.
Offer exemplary service oriented toward exceeding customer expectations to everyone who visits the restaurants.
Monitor future reservations.
Perform satisfaction follow-ups at customers' tables during service.
Anticipate customer needs (special requirements, allergens...).
Supervise the aesthetics of each restaurant according to its theme.

What are we looking for?

A minimum of 1 year of experience in Restaurant operations is required.
Fluency in English and Spanish; a third language will be valued.
Strong customer orientation and excellence in service.
Availability for split shifts (mornings for breakfast and evenings for dinner).

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality and awareness of the need to act jointly and globally throughout the entire staff.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Gran Meliá Palacio de Isora está situado entre el Océano Atlántico y el majestuoso Teide, en la isla de Tenerife, este exclusivo resort con un toque vanguardista del servicio de lujo tradicional ofrece una experiencia mágica. Este Resort en Guía de Isora cuenta con la piscina infinita de agua salada más larga de Europa en un hotel, que se integra perfectamente en un entorno natural excepcional. Nuestras opciones gastronómicas de cocina española e internacional y de calidad superior ofrecen un servicio de lujo y refinamiento clásico con toques vanguardistas en los diferentes restaurantes del hotel.
Misión del puesto: Serás responsable de dar la bienvenida a los clientes que lleguen al Restaurante, deberás asignarles una mesa y explicarles el concepto y el menú del restaurante. Serás el/la encargado/a de dar a conocer las promociones y de dar cualquier información que requiera el cliente acerca del Restaurante.
¿Cuáles serán tus principales funciones?

Antes del servicio, deberás revisar las reservas del día en curso para familiarizarte con posibles VIP's y clientes regulares, e informar al Responsable de cada Restaurante.
Saludar a los clientes y huéspedes del hotel a su llegada al Restaurante y escoltarles hasta la mesa asignada, cumpliendo con los estándares de la marca Gran Meliá.
Proporcionar la carta del Restaurante a los clientes e informar que la comanda será tomada, enseguida, por uno de los Camareros.
Mantener un conocimiento completo de todos los elementos del menú, tanto de comidas como de bebidas.
Realizar llamadas de seguimiento a clientes que tuviesen reserva, pero no hubiesen llegado tras 30 minutos desde la hora reservada.
Tener completo conocimiento de cualquier evento que tuviese lugar en el hotel
Tener conocimiento de los horarios de apertura y cierre de los puntos de venta del hotel.
Ofrecer un servicio ejemplar y orientado a exceder las expectativas del cliente a toda persona que frecuente los restaurantes.
Monitorizar futuras reservas.
Realizar un seguimiento de satisfacción durante el servicio en las mesas de los clientes.
Anticiparse a las necesidades de los clientes (necesidades especiales, alérgenos...)
Supervisión de la estética de cada restaurante según su temática.

¿Qué buscamos?

Se requiere experiencia mínima de 1 año en operativa de Restaurante.
Dominio del Inglés y el Castellano, se valorará un tercer idioma.
Gran orientación al cliente y excelencia en el servicio.
Disponibilidad horaria en turnos partidos (mañanas para desayunos y tardes para cenas).

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR