Coordinator GGT Madrid

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedback, setting action plans and following up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellent service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

Offered

- Commissions as a percentage of objectives.

- Restaurant ticket.

- Salary: €27,682.30 gross per year

- Hybrid work model. Monday to Friday. Time slot 08:00-20:00h

Minor Hotels is a global hotel group that operates over 550 hotels, resorts and residences across 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfills the needs and desires of travelers worldwide through its diverse portfolio of eight hotel brands: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the Minor Hotels Europe & Americas region is responsible for more than 350 properties in 30 countries and plans to grow across all segments, focusing on its luxury and upper-upscale brands.

Thinking about your next challenge? Apply now!

- Have experience in Groups and Events handling and/or the Hotel Sector.

- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co-workers, managers and
employees.

- Excellent communication skills and ability to lead and guide

- Organized and methodical person

- Critical thinker and problem-solving skills essential

Minor Hotels Europe & Americas promotes an inclusive work environment where everyone is valued and encouraged equally, so we warmly welcome people from all backgrounds and personal abilities

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

Offered

- Commissions as a percentage of objectives.

-Ticket Restaurante.

- Salary: 27.682,30€ b/a

- hybrid work model. Monday to Friday. Time slot 08:00-20:00h

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

¿Pensando en tu próximo reto? ¡Aplica ahora!

-Have experience in Groups and Events handling and/or the Hotel Sector.

- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co-workers, managers and
employees.

- Excellent communication skills and ability to lead and guide

- Organized and methodical person

- Critical thinker and problem-solving skills essential

Minor Hotels Europe & Americas promueve un entorno de trabajo inclusivo en el que se valore y estimule a todo el mundo por igual, por lo que damos una cálida bienvenida a personas de todos los horizontes y capacidades personales