Olistic is a Spanish wellness and nutraceutical company that specializes in hair health through science-backed, natural supplements. Based in Barcelona, the company has established itself as a leader in the "beauty from within" sector, utilizing a holistic approach to address hair thinning and overall well-being for a diverse consumer base.

The company is headquartered in Barcelona, providing a vibrant and innovative environment for professionals in fields such as biotechnology, digital marketing, and operations. As a rapidly growing scale-up with an expanding international footprint, Olistic is an attractive destination for talent looking to work at the intersection of health, science, and e-commerce in one of Europe's most popular relocation destinations.

Founded in 2020 in Barcelona by Pablo Nueno and Pedro Luis González, Olistic was created to provide a multifactorial solution to hair health. The company has quickly scaled its operations and product line to become a prominent name in the Spanish nutraceutical market.

For international professionals

Headquartered in Barcelona, offering a high quality of life and a thriving startup ecosystem.
The company employs a multidisciplinary team of scientists, dermatologists, and pharmacists, making it ideal for R&D professionals.
Olistic is a digital-native brand with a strong focus on e-commerce and influencer marketing across Southern Europe.
The work environment is characterized by a fast-paced startup culture that values innovation and scientific rigor.

Freelance Sales Agent – Retention & Recovery

Olistic

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for a Freelance Sales Agent to help us recover, reactivate, and build loyalty with customers who have canceled or paused their subscription. Your work will have a direct impact on the growth and recurrence of the business.

What will your day-to-day look like?

Proactively contact customers who have canceled or paused their subscription to attempt to recover them.
Understand the reasons for cancellation and propose personalized reactivation actions.
Manage and keep customer data up to date.
Work towards clear objectives for recovery, retention, and churn reduction.
Detect customer insights and propose improvements to prevent future cancellations.

What are we looking for in you?

At least 3 years of experience in sales roles, especially in retention, loyalty, customer success, or recovery.
Strong results orientation and familiarity with subscription metrics (retention, churn, recurrence).
Excellent communication, negotiation, and persuasion skills.
Proficiency in Excel.
Empathy, active listening, and a customer-centric focus.
Autonomy, resilience, and comfort working towards objectives.

Bonus points if...

You have worked in subscription or e-commerce models.
You are familiar with the nutricosmetic, dermocosmetic, wellness, or health sectors.
You have experience in telephone sales and customer retention (inbound / outbound).

What do we offer?

A strategic project with a real impact on the business.
100% variable remuneration linked to results. You organize your own schedule, total flexibility.
Product training so you feel comfortable from day one.

View original advert (Spanish)

Buscamos a un/a Agente Comercial freelance para ayudarnos a recuperar, reactivar y fidelizar clientes que han cancelado o pausado su suscripción. Tu trabajo tendrá un impacto directo en el crecimiento y la recurrencia del negocio.

¿Qué harás en tu día a día?

Contactar de forma proactiva con clientes que han cancelado o pausado su suscripción para intentar recuperarlos.
Entender los motivos de cancelación y proponer acciones personalizadas de reactivación.
Gestionar y mantener actualizados los datos de clientes.
Trabajar por objetivos claros de recuperación, retención y reducción del churn.
Detectar insights de cliente y proponer mejoras para evitar futuras cancelaciones.

¿Qué buscamos en ti?

Al menos 3 años de experiencia en roles comerciales, especialmente en retención, fidelización, customer success o recovery.
Fuerte orientación a resultados y familiaridad con métricas de suscripción (retención, churn, recurrencia).
Muy buenas habilidades de comunicación, negociación y persuasión.
Manejo de Excel.
Empatía, escucha activa y foco en el cliente.
Autonomía, resiliencia y comodidad trabajando por objetivos.

Sumas puntos si...

Has trabajado en modelos de suscripción o e-commerce.
Conoces el mundo nutricosmético, dermocosmético, wellness o salud.
Tienes experiencia en venta telefónica y customer retention (inbound / outbound).

¿Qué ofrecemos?

Un proyecto estratégico, con impacto real en el negocio.
Remuneración 100% variable ligada a resultados. Tu te organizas tu jornada, flexibilidad total.
Formación en producto para que te sientas cómodo/a desde el primer día.