Senior Business Travel Consultant – German-speaking

We are looking for an outstanding individual for Executive / VIP Business Travel Consulting, who will provide our executives and high-value clients with a true seven-star service experience. This role is not just about bookings – executive travel is highly personalized, time-critical, and built on trust and relationships.
Ideally, you bring experience from hospitality, premium travel, or luxury customer service, and you also understand how contact center operations work: productivity, efficiency, and customer satisfaction must be kept in balance. You work confidently in a fast-paced environment, manage complex travel itineraries, and make confident decisions on behalf of demanding clients.

• You provide seamless, proactive, and forward-thinking support for executive and VIP travelers

• You act as a trusted advisor – not just a booking agent

• You handle complex and last-minute changes calmly and professionally

• You consistently achieve strong CSAT scores while meeting productivity targets

• You take ownership, exercise good judgment, and act responsibly in every interaction

Must-have

• Proven experience in high-touch premium customer service (executive travel, hospitality, luxury brands, etc.)

• GDS experience (Amadeus, Sabre, Galileo, etc.)

• Understanding of contact center metrics such as productivity, efficiency, and CSAT

• Outstanding communication skills with a confident and professional demeanor

• Calm, decisive, and solution-oriented under pressure

• Excellent organizational skills and high attention to detail

• Experience working with senior stakeholders, C-level executives, or high-net-worth clients

• Experience with out-of-hours, follow-the-sun, or on-call travel support

What we offer you

• Competitive salary plus profit sharing

• Generous vacation days in addition to public holidays

• Choice between private health insurance or a gym subsidy

• Life insurance for your family's financial security

• Legendary perk events, including our annual summer party

• Access to Spring Health with 12 therapy and 12 coaching sessions for you and your loved ones

• Flexible compensation plan

• 17 weeks of paid parental leave in the first year of your child's life

• 16 paid hours per year for volunteer work

• Up to 20 "Work from Anywhere" days per year

• Language courses in English, Spanish, and Catalan

• Four-week paid sabbatical after 5 years

• Relocation support for moving to one of our hubs

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

Interview process

Talent Acquisition Interview - 30 mins virtual
Hiring Manager interview - 90 min virtual or in person depending on your location
Values interview - 30 mins virtual

GDS experience is a plus – but not a must. If your service mindset, judgment, and attention to detail are right, we will provide the training.

What success looks like in this role

• End-to-end management of executive and VIP business travel (flights, hotels, transfers, special requests)

• Expert recommendations taking into account preferences, travel policies, and duty of care

• Fast, empathetic, and precise solutions for travel disruptions or emergencies

• Support across multiple channels (phone, chat, email) in a dynamic executive care environment

• Deliver premium service while meeting KPIs such as productivity, handle time, and SLA

• Build long-term relationships through consistently excellent service

• Work closely within the team to maintain an elite service culture

What you bring

• You are naturally service-oriented and think like someone from the hospitality industry

• High emotional intelligence and sound judgment

• You enjoy working independently and take responsibility

• Resilient, adaptable, and confident when dealing with uncertainty

• Performance-driven and commercially minded – without compromising on service quality

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

#LI-Hybrid

Wir suchen eine herausragende Persönlichkeit im Executive / VIP Business Travel Consulting, die unseren Führungskräften und High-Value-Kund:innen ein echtes Seven-Star-Serviceerlebnis bietet. In dieser Rolle geht es nicht einfach um Buchungen – Executive Travel ist hochgradig personalisiert, zeitkritisch und basiert auf Vertrauen und Beziehungen.
Du bringst idealerweise Erfahrung aus Hospitality, Premium Travel oder Luxury Customer Service mit und verstehst gleichzeitig, wie Contact-Center-Operations funktionieren: Produktivität, Effizienz und Kundenzufriedenheit müssen im Gleichgewicht sein. Du arbeitest souverän in einem schnellen Umfeld, managst komplexe Reiserouten und triffst selbstbewusst Entscheidungen im Sinne anspruchsvoller Kund:innen.

• Du lieferst eine nahtlose, proaktive und vorausschauende Betreuung für Executive- und VIP-Reisende

• Du agierst als vertrauensvolle:r Berater:in – nicht nur als Buchungsstelle

• Du meisterst komplexe und kurzfristige Änderungen ruhig und professionell

• Du erreichst konstant starke CSAT-Werte und erfüllst gleichzeitig Produktivitätsziele

• Du zeigst Ownership, gutes Urteilsvermögen und Verantwortung in jeder Interaktion

Must-have

• Nachweisbare Erfahrung im High-Touch Premium Customer Service (Executive Travel, Hospitality, Aviation, Luxury Brands o. ä.)

• GDS-Erfahrung (Amadeus, Sabre, Galileo o. ä.)

• Verständnis für Contact-Center-Kennzahlen wie Produktivität, Effizienz und CSAT

• Herausragende Kommunikationsfähigkeiten mit souveränem, professionellem Auftreten

• Ruhe, Entscheidungsstärke und Lösungsorientierung unter Druck

• Sehr gute Organisation und hohe Detailgenauigkeit

• Erfahrung im Umgang mit Senior Stakeholdern, C-Level oder High-Net-Worth-Kund:innen

• Erfahrung mit Out-of-hours-, Follow-the-sun- oder On-call-Reisesupport

Was wir dir bieten

• Wettbewerbsfähiges Gehalt plus Beteiligung an Perk

• Großzügige Urlaubstage zusätzlich zu gesetzlichen Feiertagen

• Wahl zwischen privater Krankenversicherung oder Gym-Zuschuss

• Lebensversicherung für finanzielle Absicherung deiner Angehörigen

• Legendäre Perk-Events, inklusive unserer jährlichen Sommerparty

• Zugang zu Spring Health mit 12 Therapie- und 12 Coaching-Sessions für dich und deine Liebsten

• Flexibler Vergütungsplan

• 17 Wochen bezahlte Elternzeit im ersten Jahr deines Kindes

• 16 bezahlte Stunden pro Jahr für ehrenamtliches Engagement

• Bis zu 20 „Work from Anywhere“-Tage jährlich

• Sprachkurse in Englisch, Spanisch und Katalanisch

• Vierwöchiges bezahltes Sabbatical nach 5 Jahren

• Relocation-Support für einen Umzug in einen unserer Hubs

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

Interview Process

Talent Acquisition Interview - 30mins Virtual
Hiring Manager interview - 90 min Virtual or IRL depending on your location
Values interview - 30mins virtual

GDS-Erfahrung ist ein Plus – aber kein Muss. Wenn dein Service-Mindset, Urteilsvermögen und deine Detailgenauigkeit stimmen, übernehmen wir das Training.

So sieht Erfolg in der Rolle aus

• End-to-end Betreuung von Executive- und VIP-Geschäftsreisen (Flug, Hotel, Transfers, Sonderwünsche)

• Expertenempfehlungen unter Berücksichtigung von Präferenzen, Reiserichtlinien und Duty of Care

• Schnelle, empathische und präzise Lösungen bei Reiseunterbrechungen oder Notfällen

• Betreuung über mehrere Kanäle (Telefon, Chat, E-Mail) in einem dynamischen Executive-Care-Umfeld

• Premium-Service liefern und gleichzeitig KPIs wie Produktivität, Handle Time und SLA einhalten

• Aufbau langfristiger Beziehungen durch konstant exzellenten Service

• Enge Zusammenarbeit im Team, um eine Elite-Servicekultur aufrechtzuerhalten

• Du bist von Natur aus serviceorientiert und denkst wie jemand aus der Hospitality

• Hohe emotionale Intelligenz und sicheres Urteilsvermögen

• Du arbeitest gerne eigenständig und übernimmst Verantwortung

• Resilient, anpassungsfähig und souverän im Umgang mit Unsicherheit

• Leistungsorientiert und wirtschaftlich denkend – ohne Kompromisse bei der Servicequalität

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

#LI-Hybrid