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Customer Service English B2 and SAP - Multinational Bcn

Hybrid in Barcelona·Full-time·Added 2 months ago (last checked 12 Oct)

Agency
Michael Page España

1392 open roles

Overview

Salary
€24,000 - €32,000 a year

About €1,600 - €2,040 a month after tax.

Work mode
Hybrid, Barcelona
Contract
Permanent contract, full-time hours
English
Required
Experience
3+ years

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Profile with a minimum of 3 years of experience as Customer Service

- Command of the English language at B2 level (ESSENTIAL)

- Residence in Barcelona city or nearby areas

- Detail-oriented, organized person, etc.

Pay & benefits

What you'll get

  • Contract with the end company, STABLE position
  • Full-time with intensive hours on Fridays and in summer
  • Hybrid with two days of remote work per week

The role

We are looking for a Customer Service Specialist with previous experience in the role managing orders from order to cash with SAP and a command of English at B2 level for communication with international customers. Residence in Barcelona or nearby areas is essential.

  • Do you have experience as a Customer Service Specialist managing orders with SAP?
  • Do you speak English at B2 level (spoken and written)? Do you live in Barcelona?

What you'll do

  1. Order management
  • Order entry in the system (SAP) - plus
  • Verification of data: prices, discounts, and commercial conditions.
  • Order confirmation to the customer (dates, quantities, and availability).
  • Basic stock control for product availability consultation.
  • Information to the customer about replenishment times.
  1. Operational customer service
  • Resolution of queries related to orders, deliveries, and invoicing.
  • Ensure clear, agile, and effective communication with the customer.
  1. Order tracking
  • Monitoring of the order status from creation to delivery.
  • Proactive communication to the customer about delays or incidents.
  • Coordination of deliveries with logistics and transport.
  1. Internal coordination
  • Direct communication with various departments:
  • Logistics / Warehouse: stock availability and order preparation.
  • Factory / Production: manufacturing dates (when applicable).
  • Sales: validation of commercial conditions and incidents.
  1. Incident management
  • Resolution of problems such as:
  • Stockouts.
  • Order errors (quantities, references, etc.).
  • Delivery delays.
  • Management and coordination of returns, credits, and replenishments.
  1. Invoicing and documentation
  • Generation and/or validation of invoices.
  • Review of delivery notes and shipping documentation.
  • Ensure consistency between documentation and customer orders.
  1. Return management (Reverse logistics)
  • Processing of returns and claims.
  • Coordination of pickups and credit management.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Multinational company in Barcelona

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