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Customer Experience Specialist - German

Hybrid in Barcelona·Added 6 days ago

Quince

14 open roles

Overview

Job details

  • €14.50 an hour

    Gross, as stated in the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • German

    The ad asks for German, or counts it in your favour.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 2+ years of experience

    Junior-level role.

Pay & benefits

What you'll get

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced premium e-commerce-brand environment
  • Beautiful products, transparent pricing, and happy customers
  • €14.50 hourly with tenure-based increases every 6 months until 2 years.
  • Up to Monthly Target Bonus: €600.00 monthly performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours

Requirements

What we're looking for

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Required:

  • Bilingual in German and English, with the ability to service customers both verbally and written.
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

The role

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world's finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come - and return - to Quince because they trust us to deliver.

Join Quince as a founding member of our German Customer Experience team! As a Customer Experience Specialist you will deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

What you'll do

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

How you'll work

This is a hybrid position based in Barcelona, Spain with the ability to work in-office as business needs require.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate → Team Lead → CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

About Quince

Quince is a direct-to-consumer retail brand that offers high-quality, affordable fashion and home goods by partnering directly with factories and eliminating middlemen. Founded in 2018 and headquartered in San Francisco, USA, the company has grown rapidly as a digital-first retailer, focusing on sustainable and ethically sourced products. Its product range includes apparel, accessories, and home essentials, appealing to a broad international customer base.

Quince has established a significant presence in Spain, with open roles in Barcelona and Madrid, indicating a strategic expansion into the European market. The company's work culture emphasizes innovation, efficiency, and a customer-centric approach, making it an attractive option for international professionals seeking to join a fast-growing e-commerce player. With roles spanning creative strategy, category management, and customer experience, Quince offers diverse opportunities for talent looking to contribute to its European growth.

Founded
2018
Employees
500–1,000
Headquarters
San Francisco, USA
In Spain
Barcelona, Madrid

Good to know if you are moving

  • Quince is a fast-growing direct-to-consumer brand, offering opportunities to work in a dynamic and innovative environment.
  • The company has a strong focus on sustainability and ethical sourcing, which may appeal to professionals passionate about responsible retail.
  • With a presence in Barcelona and Madrid, Quince offers roles in both creative and operational functions, providing diverse career paths.
  • As a US-based company expanding in Europe, Quince offers a multicultural work environment with potential for cross-continental collaboration.
  • The company values efficiency and customer-centricity, making it a good fit for professionals who thrive in fast-paced settings.

In their own words

About the company & team

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren't interested in replicating how others do retail. We're building a better way - at a speed and scale unlike anything that's been done before.

  • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose - soft or durable, speed or rigor, quality or price - we ask why that trade-off has to exist in the first place.
  • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
  • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you're someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

Additional information

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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