Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Manager

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for a detail-oriented, analytical, and proactive Customer Service Manager who will act as the primary contact for international and private label (white label) clients, ensuring smooth order management, documentation, and communication between various departments.

• Process and manage customer orders, ensuring their correct entry into the ERP system.
• Lead and manage the Customer Service team.
• Manage all necessary documentation (e.g., technical data sheets, product specifications).
• Initiate and coordinate product design and specification processes for private label projects.
• Provide customers with up-to-date information on delivery times, stock availability, and order status.
• Organize transport and logistics when necessary.
• Manage the process of sending and receiving product samples.
• Manage customer quality incidents, coordinating with the corresponding departments to ensure a timely resolution.
• Communicate effectively with the Production, R&D, Quality, Product Safety, and Purchasing teams to align customer needs with internal processes.

• Previous experience in customer service, ideally in manufacturing, export, or B2B environments.
• Minimum of 2 years of experience as a department manager.
• Strong organizational and analytical skills with excellent attention to detail.
• Proficiency in ERP systems and MS Office tools; an interest in more efficient working methods using IT tools will be viewed positively.
• Good knowledge of logistics and export documentation will be valued.
• Excellent communication skills, with the ability to collaborate with multiple teams.
• Fluent Spanish, advanced level of English.

Schedule: Monday to Thursday from 8:00 to 17:15. Friday from 8:00 to 14:00.
Salary commensurate with the position and experience.
Possibility of 1 day of remote work.

View original advert (Spanish)

Buscamos un/a Responsable de Customer Service, detallista, analítico/a y proactivo/a, que actuará como el contacto principal para clientes internacionales y de marca privada (marca blanca), garantizando una gestión de pedidos, documentación y comunicación fluidas entre los distintos departamentos.

• Procesar y gestionar los pedidos de los clientes, asegurando su correcta introducción en el sistema ERP.
• Liderar y gestionar equipo de Customer Service.
• Gestionar toda la documentación necesaria (por ejemplo, fichas técnicas, especificaciones de productos).
• Iniciar y coordinar los procesos de diseño y especificación de productos para proyectos de marca privada.
• Proporcionar a los clientes información actualizada sobre tiempos de entrega, disponibilidad de stock y estado de los pedidos.
• Organizar el transporte y la logística cuando sea necesario.
• Gestionar el proceso de envío y recepción de muestras de productos.
• Gestionar las incidencias de calidad de los clientes, coordinándose con los departamentos correspondientes para garantizar una resolución oportuna.
• Comunicarse eficazmente con los equipos de Producción, I+D, Calidad, Seguridad del Producto y Compras para alinear las necesidades del cliente con los procesos internos.