Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Representative

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you an empathetic, communicative person with strong negotiation skills? If you have a customer-oriented profile and are motivated to get involved in a new professional project, keep reading.

You will work in the Customer Service department of our Call Center, where you will carry out the following tasks:
· Attend to customers via telephone, email, and online chat.· Make and receive calls to provide customers with information about the company, its products, and its services.· Inform customers about the status of their orders.· Complete databases in the client's systems.· Handle inquiries and resolve customer doubts and incidents. We need you to be an assertive and positive person.· Control and follow up on incidents.· Redirect calls to the corresponding department.· You will need to know the company's systems and practices. But don't worry, we will provide training for this.

Minimum vocational training (FP II) and/or demonstrable experience.· Good speaking level in Spanish and Portuguese.
· Are you motivated by meeting goals? We are looking for someone responsible who is stimulated by a fast-paced work environment.
· Communication skills and a commercial spirit.
· Positive attitude and a strong desire to grow and develop professionally.
· Knowledge of computer programs (Excel, Word, and Power Point).
Important to have AVAILABILITY FROM MONDAY TO SATURDAY.

- Salary according to the collective agreement
- Shift from 10:00 AM to 7:00 PM
- Training provided by the company.
.- Temporary contract with the possibility of continued growth within the company.
- Pleasant and dynamic work environment. We know how important it is to enjoy working

View original advert (Spanish)

¿Eres una persona empática, comunicativa, y se te da bien la negociación? Si tienes un perfil orientado al cliente y estas motivad@ para involucrarte en un nuevo proyecto profesional, sigue leyendo.

Trabajarás en el departamento de Customer Service de nuestro Call Center, donde llevarás a cabo las siguientes tareas:
· Atenderás a los clientes por teléfono, correo electrónico y chat en línea.· Harás y recibirás llamadas para información a clientes sobre la compañía, sus productos y sus servicios.· Informarás a los clientes sobre el estado de sus pedidos.· Completarás bases de datos en los sistemas del cliente.· Atenderás las consultas, y resolverás las dudas e incidencias de los clientes. Necesitamos que seas una persona asertiva y positiva.· Controlarás y harás seguimiento de las incidencias.· Redirigirás las llamadas al departamento correspondiente.· Tendrás que conocer los sistemas y las prácticas de la empresa. Pero no te preocupes, te formaremos para ello.