Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

This job was published 5 months ago

Retention Telemarketer - 100% Remote

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you consider yourself a commercial and ambitious person? If adjectives like negotiator and resourceful define you, keep reading! We are likely offering the job opportunity you've been waiting for.
At Randstad, we are looking for a communication and sales professional with a strong orientation toward customers and results to fill the position of Retention Telemarketer. If you have a passion for phone contact, are motivated by commercial objectives, and are looking for a stable part-time schedule, this is your opportunity!

Your responsibility will be to manage outbound calls to customers who have requested to cancel their service.

Main functions:
- Customer retention: Rebutting objections and negotiating offers to keep the customer active.
- Personalized attention: Handling each case with empathy and a commercial focus.
- Administrative management: Correctly recording information in the systems.
- Goal achievement: Reaching quality and retention targets, with performance-based incentives.

You will have the constant support of a professional team that will accompany you so that you can give your best in every call and provide excellent service.

If you believe this could be your new job, this is what we expect from you:
- Specialists in the energy sector.
- Previous experience in sales or a commercial environment (telephone or in-person).
- Proficiency in retention and commercial quality: We are looking for people with persuasion and closing skills who enjoy selling.
- Good product presentation: Ability to explain the benefits of the service in a structured and attractive way.
- Language: A high level of Catalan (Spoken and Written) will be positively valued.
- Results orientation: People focused on achieving and exceeding objectives.
- Proactive and resourceful attitude: Ability to manage objections and transform doubts into opportunities.

APPLY NOW!

- Part-time schedule of 30 hours from 12:00 to 18:00
- Modality: 100% remote. It doesn't matter where you live!
- Gross hourly salary of 9.40 Euros + commissions
- Initial 3-month contract with Randstad with the possibility of joining the permanent staff
- Prior online training: From Wednesday 2/25 to Tuesday 3/3
- Start date: 3/4/2026
- Good working environment + continuous training

View original advert (Spanish)

¿Te consideras una persona con carácter comercial y ambiciosa? Si adjetivos como negociador/a y resolutivo/a te definen, ¡sigue leyendo! Seguramente te estemos dando la oportunidad laboral que esperabas.
En Randstad buscamos a un o una profesional de la comunicación y las ventas, con gran orientación al cliente y a los resultados, para ocupar el puesto de Teleoperador o Teleoperadora de Retención. Si tienes pasión por el contacto telefónico, te motivan los objetivos comerciales y buscas una jornada parcial estable , ¡esta es tu oportunidad!

Tu responsabilidad será gestionar llamadas salientes a clientes que han solicitado la baja del servicio.

Funciones principales:
- Retención de clientes: Rebatir objeciones y negociar ofertas para mantener de alta el cliente
- Atención personalizada: Tratar cada caso con empatía y enfoque comercial.
- Gestión administrativa: Registrar correctamente la información en los sistemas.
- Cumplimiento de objetivos: Alcanzar metas de calidad y retención, con incentivos por resultados.

Contarás con el apoyo constante de un equipo profesional, que te acompañará para que puedas dar lo mejor de ti en cada llamada y ofrecer un servicio excelente.

Si crees que este podría ser tu nuevo empleo, esto es lo que esperamos de ti:
- Especialistas en el sector energético.
- Experiencia previa en ventas o en entorno comercial (telefónica o presencial).
- Nivel en retención y calidad comercial: Buscamos personas con capacidad de persuasión y cierre, que disfruten vendiendo.
- Buena exposición del producto: Saber explicar de forma estructurada y atractiva los beneficios del servicio.
- Idioma: Se valorará positivamente un nivel alto de catalán (Hablado y Escrito)
- Orientación a resultados: Personas enfocadas en alcanzar y superar objetivos.
- Actitud proactiva y resolutiva: Capacidad para gestionar objeciones y transformar dudas en oportunidades.