Service & Support Specialist - Workforce Management (m/f/d)

Your profile

• Education: A university degree in Information Technology or a related field is desired.
• Experience: You already have  professional experience in IT support tasks or IT projects.
• Systems: Ideally, you have experience handling Support Ticketing Systems
• Languages: Fluent English (must-have) and at least B2-level German (very desirable).
• Motivation: You are motivated by familiarize yourself with new topics
• Skills: You are characterized by strong analytical skills, interconnected thinking, and a  passion for process optimization.
• Teamwork: You enjoy working in an international team environment.
• Mindset: You are results oriented, and demonstrate a ‘can-do' attitude – bringing adaptability, flexibility and resourcefulness
• Certifications: Knowledge in ITIL is a plus.

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.
 

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. 

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Your tasks

• You strengthen our international team in the Schwarz Group's Service & Support department, specifically within HR Systems, focusing on Workforce Management tools.
• You support our HR Key users and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies within the Schwarz Group with troubleshooting.
• You prioritize, analyze, document and process incoming error tickets.
• Your activities also include close cooperation with specialist departments as well as internal and external development teams.
• If necessary, you train the local support departments through specially created training sessions.
• Continuous optimization of support processes and operations is a primary focus of your day- to- day.
• You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
• You serve as the primary service contact person for application support