SAP HCM - Service & Support Specialist (m/f/d)

You profile

• Desired University degree in Information Technology or similar
• You have already professional experience in Support tasks or IT projects
• Ideally you have experience handling Support Ticketing Systems
• Knowledge in SAP HCM is nice to have
• Fluent English and German
• It motivates you when you familiarize yourself with new topics
• You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
• You enjoy working in an international team
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Knowledge in ITIL is a plus.

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.
 

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. 

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Your tasks

• You strengthen our international team in the Schwarz Group's Support & Operations department, especially in HR Systems, more specifically, in SAP HCM.
• You support our HR Keyusers and HR Business Solutions Experts from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
• You prioritize, analyze, document and process incoming error tickets and service requests.
• Your activities include close cooperation with specialist departments and the internal and external development departments.
• If necessary, you train the local support departments with specially created training sessions.
• Continuous optimization of the support processes and operations is one of the focus of your day- to- day.
• You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
• You are the service contact person for application support