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SAP HCM - Service & Support Specialist

Hybrid in Barcelona·Full-time·Added 25 days ago

Schwarz Digits

30 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Schwarz Digits doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.
University degree
“Desired University degree in Information Technology or similar” — per the ad.

Pay & benefits

What you'll get

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Requirements

What we're looking for

Desired University degree in Information Technology or similar
You have already professional experience in Support tasks or IT projects
Ideally you have experience handling Support Ticketing Systems
Knowledge in SAP HCM is nice to have
Fluent English and German
It motivates you when you familiarize yourself with new topics
You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
You enjoy working in an international team
You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
Knowledge in ITIL is a plus.

The role

What you'll do

You strengthen our international team in the Schwarz Group's Support & Operations department, especially in HR Systems, more specifically, in SAP HCM.
You support our HR Keyusers and HR Business Solutions Experts from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
You prioritize, analyze, document and process incoming error tickets and service requests.
Your activities include close cooperation with specialist departments and the internal and external development departments.
If necessary, you train the local support departments with specially created training sessions.
Continuous optimization of the support processes and operations is one of the focus of your day- to- day.
You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
You are the service contact person for application support

About Schwarz Digits

Schwarz Digits is the digital and technology arm of the Schwarz Group, one of the world's largest retail groups, which includes Lidl and Kaufland. The company provides cloud services (STACKIT), cybersecurity solutions, and digital products to internal and external clients, with a strong focus on data sovereignty and European cloud infrastructure. With its headquarters in Neckarsulm, Germany, Schwarz Digits operates across Europe and employs thousands of professionals in engineering, data, and security roles.

In Spain, Schwarz Digits has a significant presence, particularly in Barcelona, where it runs a technology hub and a Security Operations Center (SOC). The company is actively hiring international talent for roles in cloud engineering, cybersecurity, and software development, offering a multicultural work environment and the opportunity to work on large-scale European cloud and security projects. For international professionals, Schwarz Digits provides a chance to join a growing tech organization within a major corporate group, with competitive benefits and a focus on innovation.

Industry: Cloud and Cybersecurity
Founded: 2021
Employees: 1,000–5,000
Headquarters: Neckarsulm, Germany
In Spain: Barcelona
Website: schwarz-digits.de

Good to know if you are moving

Schwarz Digits is part of the Schwarz Group, which owns Lidl and Kaufland, providing financial stability and a strong corporate backing.
The company operates a major cybersecurity and cloud hub in Barcelona, Spain, with many roles based there.
STACKIT is a European cloud platform designed to meet strict data privacy and sovereignty requirements, offering a unique value proposition.
The company supports hybrid work models and offers relocation support for international hires.
Working language is primarily English, making it accessible for international professionals.

In their own words

About the company & team

Join Schwarz Digits - IT Hub of Europe's Largest Retail Group.
At Schwarz Digits Spain, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 14,200 stores in 32 countries, supported by over 595,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.

All open roles at Schwarz Digits