Business Analyst - IT-Service Management - ServiceNow Reporting at Schwarz Digits

Barcelona office is a key hub for cybersecurity and cloud operations, offering roles in SOC, incident response, and cloud engineering.
The company is part of the Schwarz Group, providing stability and access to large-scale retail technology projects.
STACKIT is a European cloud platform, emphasizing data sovereignty and compliance with EU regulations, which may appeal to professionals interested in data protection.
Many roles are advertised in English, making it accessible for international candidates.
The company offers opportunities for career growth in a rapidly expanding digital division.

Business Analyst - IT-Service Management - ServiceNow Reporting

Schwarz Digits

Requirements

Your profile

Desired University degree in Information Technology or similar
You have experience in the field of reporting, performance analysis and statistics
You have working experience in using or administering ServiceNow
You are familiar with ITIL Foundation
You understand service and support processes
You at strong at analytical thinking and recognition of connections and dependencies between processes
You are able to evaluate, review and test your own work
You can prepare and conduct workshops confidently
You can explain complex issues in a simplified way
It motivates you when you familiarize yourself with new topics
You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
Your English is fluent
German is an advantage

Benefits

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Original Advert

Join Schwarz Digits - IT Hub of Europe's Largest Retail Group.
At Schwarz Digits Spain, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 14,200 stores in 32 countries, supported by over 595,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.

Your tasks

Act as consultant for process expert departments on topics related to key figures
Creating and managing reports and dashboards in ServiceNow
Management and quality assurance of the existing reporting system
Optimize the management of our operational units through understandable and clear solutions
You are part of a motivated, international team