SpainJobs.io

Project Manager Customer Experience

Project Manager Customer Experience

SGS
SGS
Madrid, SpainOn-siteCompetitiveAdded 7 days agoMid · 2-4 years🇪🇸Spanish: Fluent
Customer experienceProject managementClient relationsConsultingMarket researchData-analysisEnglishPortuguese

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

At SGS, our mission is to add value to society by providing a sustainable environment.

Through our work, we ensure safety and quality, providing confidence to all areas of society, even those that are not visible.

We have the most highly qualified professionals, working as a large team in more than 140 countries every day, which makes us industry leaders.

We encourage you to become part of this human team, where you will train and develop in an environment of camaraderie, flexibility, respect, and equality.

At SGS, you will find: The opportunity to make a difference.

A place to add your value to society. An international environment with an innovative spirit, full of challenges where you can share and learn with the best.

You define us, you make SGS!

Job Description

We strive to hire the best professionals and we value integrity, curiosity, excellence, respect, inclusion, and collaboration. What is special about SGS, among other things, is our culture. Would you like to be part of a leading company in its sector?

We are looking for a Project Manager Customer Experience for our Madrid team, where you will be able to perform the following duties:

  • Client and project management: Act as the main point of contact with assigned clients, managing the day-to-day relationship and ensuring the correct execution of projects. Ensure compliance with deadlines, quality, deliverables, and client expectations, developing trust-based relationships and contributing to an excellent experience throughout the service lifecycle.
  • Analysis and presentation of results: Analyze results from Customer Experience programs and studies, transforming data into actionable insights, conclusions, and recommendations. Prepare and present executive reports to clients, providing a consultative vision that facilitates decision-making and the identification of improvement opportunities.
  • Identification of opportunities and client development: Identify needs, challenges, and opportunities in assigned clients, proposing solutions and services that add value and contribute to improving their results. Collaborate with the sales area in the preparation, monitoring, and development of opportunities with existing clients.
  • Internal coordination: Coordinate with analysis, operations, consulting, and supplier teams to ensure the correct execution of projects. Monitor activities, milestones, risks, and deliverables, ensuring quality, efficiency, and compliance with commitments made to the client.
  • Market knowledge: Stay up to date on trends, methodologies, and best practices in Customer Experience, market research, and customer experience. Provide ideas and proposals to evolve the service offering, improve existing solutions, and generate new value opportunities for clients.
Requirements

What are we looking for in you?

  • Education related to Business Administration, Marketing, Communication, or similar. A master's degree or specialized training in Customer Experience or Client Management will be valued.
  • Minimum experience of 2-4 years in project management, client management, consulting, Customer Experience, or market research.
  • We will value that you have knowledge of English and Portuguese.
Additional Information

What will you find at SGS?

  • We are a leading multinational company in its sector, working in practically all industrial sectors.   
  • What SGS employees value most is our good working environment
  • We provide technical and skills training to continue growing professionally.
  • We offer Flexible Compensation and special discounts for SGS employees.
  • We are a Sustainable company involved in social issues

At SGS, as part of our firm commitment to promoting equal opportunities and respect for diversity, we ensure that all our selection processes are carried out objectively, impartially, and fairly, as well as free from any type of bias or discrimination.”.
 

More jobs from SGS

More jobs in Operations

More jobs in Madrid

Apply Now

Application managed by SGS