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Tech - Coordinator On Duty

Telefónica·Spain

What they offer

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Spain for hybrid days

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

Pulled from the advert automatically — the full ad is what counts.

Added 1 month ago
Read the full advert

About the role

WHAT DO WE DO IN THE TEAM?

In the Cybersecurity Managed Services unit at Telefónica Cybersecurity & Cloud Tech, we provide management services for different cybersecurity solutions (WAF, CleanMail, SecurityEdge), handling all customer requests and incidents, as well as monitoring them.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

Your mission will be to join the team of Coordinators who manage the technical security devices team on a split shift from Monday to Friday, with the possibility of on-call duty. Support will be mainly for customers located in Spain.

Your day-to-day:

What you'll do

Ensure SLA compliance

Manage proper incident handling by the technical team in the ticketing tool

Review contracts and scopes

Personalized follow-up on High/Critical incidents

First-level management escalation by the technical team

Connect with different business units

Record documentation/modifications in the systems

Prepare reports

Ensure technical team work slots

Change management

Team calendar management

Nice to have

Technical knowledge

Experience and knowledge of the technologies used by the team (WAF, CleanMail, and SecurityEdge) and their basic concepts will be positively valued. Knowledge of any of the technologies (F5, Proofpoint, Netskope...) will also be valued.

Education & certifications

Education

Any of the following training will be valued:

ITIL

CISM

PowerBI

Languages

Required: written and spoken English, B2 or equivalent level.

What you'll get

  • Work-life balance measures and flexible working hours
  • Ongoing training and certifications.
  • Hybrid remote work model.
  • Attractive social benefits package
  • Excellent dynamic and multidisciplinary work environment
  • Volunteering programs

About the company & team

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we support our clients in their digital transformation.

We are a group of over 6,200 brave people who work every day from different points around the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we can't wait to meet you!

www.telefonicatech.com

Experience

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...

Experience

Basic knowledge of cybersecurity and network architecture

2 years of experience coordinating teams of technical staff

Proficiency in PowerBI and Excel

Experience creating work shifts

Experience dealing with customers

Knowledge of ITIL processes.

Experience in multi-client/multi-vendor environments

Skills

To perform the role, the skills that would best fit the team and the project would be:

A collaborative person to work in a large, multicultural team, with empathy towards both the team and the end customers to whom the service is provided.

Additional information

#WeAreDiverse #WePromoteEquality

We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.

Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

This job was automatically translated to English, .

About the company

Telefónica

Telefónica

Telecom

View company profile
Spanish company
100000 employees
Spain HQ: Madrid

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