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Te_fc_account Executive - Banking, Insurance, Leisure and Tourism

Telefónica
Telefónica
Barcelona, SpainOn-siteCompetitiveAdded 1 month agoPermanent

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ACCOUNT EXECUTIVE - BANKING, INSURANCE, LEISURE AND TOURISM

Telefónica España

Do you want to join a leading company in the technology industry?
We know you are looking for a change...
And that is why, at Telefónica España, we offer you the opportunity to join our team.

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WORK LOCATION: BARCELONA

WHAT ARE WE LOOKING FOR?

People who are eager to give their all and make a difference. Passionate about innovation and cutting-edge technologies.

With this opportunity, you will be able to dive into the exciting technological universe and be part of the change: a more connected, more human world, full of stories that transform lives.


Remember to attach your updated CV in PDF format.

WE WANT PEOPLE LIKE YOU...

Who are attracted to challenges in performing personalized commercial management and customer service, in a face-to-face and differentiating manner for the clients assigned to their portfolio, in accordance with the guidelines and commercial policy of TELEFONICA. Achieving and fulfilling the commercial objectives set semi-annually for said portfolio (based on revenue, new sales, satisfaction with commercial attention, etc.) to achieve customer loyalty, replicating commercial best practices and in coordination with the rest of the areas that influence customer satisfaction to thus contribute to Telefónica's results.

CHALLENGES YOU WILL FACE DAY-TO-DAY:

  • You will manage the client portfolio to achieve commercial objectives, including the analysis of the client's situation (contracted services, agreed prices and discounts), detection of needs and business opportunities, as well as the design of the commercial strategy.
  • You will improve client knowledge by developing a power map and understanding the environment, as well as the real and potential business situation, to establish a visit/contact agenda in order to achieve the sales and revenue objectives set by management, increase the degree of satisfaction, and simultaneously build customer loyalty.
  • You will manage and coordinate the preparation of Proposals and Offers for clients and their presentation within the deadlines agreed with external and internal clients, supervising the information collected in them, as well as the technical-economic requirements, proposing the application of discounts that must be authorized by the different designated persons or bodies.
  • You will transfer the necessary information to each area involved in the process (engineering, billing, etc.) until the completion of the process (specifications, requirements, special conditions, etc.) or validation of the proposal (offer committee, Investments, etc.).
  • You will provide personalized attention to clients through periodic visits, centralizing and unifying the client's communication with Telefónica Empresas to handle matters under management and channel different issues toward the competent areas for their attention and resolution. Likewise, you will be responsible for following up on these matters until they are resolved to the client's full satisfaction. You will develop and propose action plans in collaboration with other areas to correct points of client dissatisfaction.
  • You will initiate the provision of services and equipment contracted by the client by registering orders in the information systems provided for this purpose, informing the competent areas involved in the supply of the client's acceptance and the details necessary for the correct provision and implementation of the service. You will be responsible for proposing, coordinating, and supervising compliance with the agreements and conditions established for the order regarding provision deadlines, billing conditions, etc.
  • You will perform the necessary tasks to maintain detailed knowledge of the products and services offered by Telefónica and the group companies, attending training and self-training courses to have the detailed knowledge that allows you to advise the client on the most suitable products and services for each need.
  • You will stay informed about updates and modifications to the company's commercial strategies and policies through periodic individual or group meetings with superiors or bodies defined for this purpose.

DO YOU IDENTIFY? NOW IS THE TIME TO TAKE THE LEAP!



VALUED EDUCATION:

  • A degree in Telecommunications, Industrial Engineering, Computer Science, Mathematics, Physics, or Business Administration will be valued.

KNOWLEDGE AND SKILLS THAT ADD VALUE:

  • Knowledge of negotiation, effective communication, results orientation, time organization, preparation and presentation of Comms and IT proposals, and team management.
  • Knowledge of the Banking, Leisure, Insurance, and Tourism sectors.
  • Knowledge of finance to develop business cases and understand the TCO associated with digital solution proposals.
  • Advanced level of Catalan, both oral and written.

DESIRED EXPERIENCE:

  • A consultative commercial profile, specialized in the analysis and construction of solutions adapted to client needs, identifying those digital products and services from the Telefónica portfolio that best fit each case.
  • Experience in Commercial, Marketing, Business Development, or Engineering areas.
  • Experience working with multidisciplinary, diverse, and inclusive teams.

KEY COMPETENCIES:

  • Impact
  • Collaboration
  • Transformation
  • Growth

At Telefónica, we firmly believe that promoting diversity and inclusion is a great opportunity to connect talent, grow as a company and as a society. There is a place at Telefónica for all types of talent; above all, we seek diversity of talents. What is yours?

WHY TELEFÓNICA?

If you join Telefónica, you join one of the TOP TEN technology companies to work for in Spain and a team that never stops reinventing itself every day to be a leader in its sector.

At Telefónica España, we firmly believe that it is people like you who give meaning to technology and not the other way around. We want to make our world more human, connecting people's lives. Therefore, we aim to digitalize the entire society, leaving no one behind.

Furthermore, we are one of the best employers:

  • Immersing yourself in innovative and challenging projects.

  • Boosting your professional development through continuous training adapted to your needs and motivations.

  • We believe in the balance between professional and personal life. At Telefónica España, we promote flexibility, positioning ourselves as a benchmark in new ways of working, schedules, working days, and reconciliation measures: you can enjoy a hybrid work model.

  • We offer you a Permanent contract and very attractive remuneration.

  • Life insurance, pension plan, and private medical insurance.

  • Inviting you to participate in our volunteering program.

It is necessary for you to be aware of our company's Responsible Business Principles. We seek reliable professionals with integrity, who are committed to ethical and transparent management, promoting a fairer and more sustainable social and environmental development.

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