Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and business process outsourcing (BPO). With a massive global workforce of over 410,000 employees, the company serves as a strategic partner to many of the world's largest brands across industries such as technology, travel, and finance.

In Spain, Teleperformance is one of the largest employers of international talent, operating major multilingual hubs that support clients like Google and Booking.com. The company is highly relevant for expats due to its constant demand for speakers of dozens of different languages and its structured relocation programs for candidates moving to cities like Barcelona and Madrid.

Founded in 1978 by Daniel Julien in Paris, France, Teleperformance grew rapidly through international acquisitions. It has evolved from a traditional call center business into a global leader in digitally integrated business services.

For international professionals

One of the largest recruiters of multilingual talent in Spain, offering roles in over 20 different languages.
Frequently provides relocation packages for international hires, including flight reimbursement and initial accommodation.
Maintains a diverse, multicultural work environment with employees from over 100 different nationalities.
Offers clear career progression paths into management or specialized sales roles for tech-sector projects.

This job was published 3 months ago

Customer Service - Dutch Language - Remote in Madrid)

Teleperformance Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for financial services professionals to join an international team in the world's most successful BPO organization.

You will interact with high-level clients of one of Europe's leading digital banks, providing savings advice and introducing innovative banking products with high returns.

Brief description of the position:

Assisting bank customers via calls, emails, WhatsApp, and chat channels, providing high-level service and providing information on innovative digital banking products in the Dutch market.

Responsibilities

Customer service related to banking matters, account opening, access password blocks, transfers, etc.
Back-office management such as answering emails, WhatsApp, etc.
Offering banking products.
Complying with transparency requirements, service information (purpose, characteristics, and risks of different investment products), and customer protection reflected in the applicable internal and external regulations for these types of products.
Reporting and following up on anomalies that arise in the application.
Meeting the quality standards and sales targets defined by the entity.

Requirements

Academic.

Studies in Business Administration, Mathematics, or Law are valued.
MS Office (Excel, Word, PowerPoint, Access).
Native level of Dutch.

Skills and Competencies.

Customer orientation, empathy, and active listening.
Excellent communication skills, both oral and written.
Analytical capacity and ability to acquire new knowledge autonomously.
Commercial ability, social skills, and dialogue with clients, companies, or groups.
Problem solving.
Teamwork.
Proactive attitude.
Results orientation.
Planning, organization, and ability to work under pressure.
Initiative, autonomy, and a "can-do" attitude.
Flexibility and adaptability to changing environments and new technologies.

Experience

Experience in banking is valued (not exclusive).

Desirable Competencies

Process Excellence: Systematically improving organizational processes to increase efficiency, effectiveness, and quality.
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and media.
Emotional Intelligence: Understanding and managing one's own emotions and those of others to foster positive relationships and increase the impact of actions.
Open-mindedness: Considering and valuing diverse perspectives and ideas, encouraging collaboration.
Critical Thinking: Evaluating information and arguments to make informed and effective data-driven decisions.
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
Entrepreneurial Mindset: Having an attitude characterized by innovation, creativity, risk-taking, and a proactive approach to solving problems and identifying opportunities.

Benefits

38.5h/week workday. Schedule from 14:00 to 22:00, Monday to Sunday (with 2 days off per week, and two free weekends per month)
Permanent Contract
Referral Program: Bring a friend and receive a bonus (up to €2,000, depending on the market/project)
Salary: €21,717.95 gross/year.
Opportunity to work with the largest service provider in the world.
Real growth opportunities within the company.

View original advert (Spanish)

Nos encontramos en la búsqueda de profesionales de servicios financieros para unirse a un equipo internacional en la organización de BPO más exitosa del mundo.

Interactuaras con clientes de alto nivel de una los bancos digitales líderes de Europa, facilitando consejos de ahorro e introduciendo productos bancarios innovadores con altos rendimientos.

Breve descripción de la posición:

Atención de los clientes del banco a través de llamadas, correos, WhatsApp y canales de chat, brindando un servicio de alto nivel e informando sobre productos bancarios digitales innovadores en el mercado holandés.

Funciones

Servicio de atención al cliente relacionados con temas bancarios, apertura de cuentas, bloqueos de contraseña de acceso, transferencias, etc.
Gestiones de backoffice como contestar emails, whatsapp etc.
Ofrecimiento de productos bancarios.
Cumplir con los requerimientos de transparencia, información de servicios (finalidad, características y riesgos de los diferentes productos de inversión) y protección del cliente reflejados en las regulaciones, tanto internas como externas que aplican, a este tipo de productos.
Reportar y hacer seguimiento de las anomalías que surjan en la aplicación.
Cumplir con los estándares de calidad y de los objetivos de ventas definidos por la entidad.

Requirements

Académicos.

Valorable estudios en Administración de Empresas, Matemáticas o Leyes.
MS Office (Excel, Word, PowerPoint, Access).
Nivel nativo de Holandés.

Habilidades y Competencias.

Orientación al cliente, empatía y escucha activa.
Excelentes habilidades comunicativas, oral y escritas.
Capacidad analítica y facilidad para adquirir nuevos conocimientos de forma autónoma.
Capacidad comercial, habilidades sociales y diálogo con clientes, empresas o grupos.
Resolución de problemas.
Trabajo en equipo.
Actitud proactiva.
Orientación a resultados.
Capacidad de planificación, organización y trabajo bajo presión.
Iniciativa, autonomía y actitud "si se puede".
Flexibilidad y adaptabilidad a los ambientes cambiantes y nuevas tecnologías.

Experiencia

Valorable (no excluyente) experiencia en banca.

Competencias deseables

Excelencia en los Procesos: Mejorar sistemáticamente los procesos organizativos para aumentar la eficiencia, la eficacia y la calidad.
Colaboración: Trabajar eficazmente con otras personas, compartiendo ideas y recursos para alcanzar objetivos comunes.
Comunicación: Intercambiar información, ideas y mensajes entre individuos o grupos a través de diversos canales y medios.
Inteligencia Emocional: Comprender y gestionar las propias emociones y las de los demás para fomentar relaciones positivas y aumentar el impacto de las acciones.
Apertura Mental: Considerar y valorar perspectivas e ideas diversas, fomentando la colaboración.
Pensamiento Crítico: Evaluar información y argumentos para tomar decisiones informadas y eficaces basadas en datos.
Orientación a Soluciones: Abordar problemas y desafíos con un enfoque centrado en encontrar soluciones prácticas y eficaces.
Mentalidad Emprendedora: Tener una actitud caracterizada por la innovación, la creatividad, la asunción de riesgos y un enfoque proactivo para resolver problemas e identificar oportunidades.

Benefits

Jornada de 38,5h/sem. Horario de 14.00 a 22.00.de Lunes a Domingo (con 2 dias libres por semana, y dos fines de semana libres al mes)
Contrato Indefinido
Programa de Recomendaciones: Trae un/a amigo/a y recibe un bonus (hasta 2.000€, dependiendo del mercado/proyecto)
Salario: 21.717,95€ bruto/año.
Oportunidad de trabajar con el proveedor de servicios más grande del mundo.
Posibilidades reales de crecimiento dentro de la empresa.