Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and business process outsourcing (BPO). With a massive global workforce of over 410,000 employees, the company serves as a strategic partner to many of the world's largest brands across industries such as technology, travel, and finance.

In Spain, Teleperformance is one of the largest employers of international talent, operating major multilingual hubs that support clients like Google and Booking.com. The company is highly relevant for expats due to its constant demand for speakers of dozens of different languages and its structured relocation programs for candidates moving to cities like Barcelona and Madrid.

Founded in 1978 by Daniel Julien in Paris, France, Teleperformance grew rapidly through international acquisitions. It has evolved from a traditional call center business into a global leader in digitally integrated business services.

For international professionals

One of the largest recruiters of multilingual talent in Spain, offering roles in over 20 different languages.
Frequently provides relocation packages for international hires, including flight reimbursement and initial accommodation.
Maintains a diverse, multicultural work environment with employees from over 100 different nationalities.
Offers clear career progression paths into management or specialized sales roles for tech-sector projects.

Customer Service and Office Agent with Basque + English - 30h/w

Teleperformance Spain

This job was originally posted in Spanish and automatically translated to English.

Requirements

Secondary education level (ESO, high school or equivalent). ESSENTIAL Native Spanish + Native Basque or C1 + English C1. Experience in customer service and system transaction management. Highly valued in the insurance/financial sector and in the call center environment. Insurance Level 3 certification is a plus: recommended but not mandatory. Good level of oral and written communication, with a professional attitude. Ability to manage customers with professionalism and empathy. Proficiency in computer use and keyboard agility. Honorability Requirement To be able to provide services for this offer, in accordance with the honorability requirement set out in Royal Decree-Law 3/2020 of February 4, it is mandatory to have no criminal record for having committed criminal offenses related to the exercise of financial activities, and not to have been sanctioned in the administrative sphere regarding insurance, banking, securities markets, Public Treasury, Social Security, competition defense, capital movements, foreign economic transactions, money laundering and terrorist financing, and consumer and user protection for the commission of offenses classified as very serious or serious. If the candidate is selected, they must sign the corresponding declaration of honorability along with the employment contract.

Job Description

TP Spain, certified as a Great Place to Work, offers you the opportunity to join a solid team within a recognized national financial entity, in the Life and General Insurance Department.

Important: this is pure customer service; no sales activities are performed.

Service Description

Insurance after-sales service for customers and offices, which includes:

Corporate back office support.
Multichannel support (voice and emails)
Request management and query resolution.
System management (policy operations, modifications, etc.)

Requirements

Secondary education level (ESO, high school or equivalent).
ESSENTIAL Native Spanish + Native Basque or C1 + English C1.
Experience in customer service and system transaction management. Highly valued in the insurance/financial sector and in the call center environment.
Insurance Level 3 certification is a plus: recommended but not mandatory.
Good level of oral and written communication, with a professional attitude.
Ability to manage customers with professionalism and empathy.
Proficiency in computer use and keyboard agility.

Honorability Requirement

To be able to provide services for this offer, in accordance with the honorability requirement set out in Royal Decree-Law 3/2020 of February 4, it is mandatory to have no criminal record for having committed criminal offenses related to the exercise of financial activities, and not to have been sanctioned in the administrative sphere regarding insurance, banking, securities markets, Public Treasury, Social Security, competition defense, capital movements, foreign economic transactions, money laundering and terrorist financing, and consumer and user protection for the commission of offenses classified as very serious or serious. If the candidate is selected, they must sign the corresponding declaration of honorability along with the employment contract.

Benefits

Belonging to a solid and stable work team, with a dynamic, collaborative environment and a team that will support you from day one.
Workday of 30 hours per week from MONDAY TO FRIDAY. (Over time and with positive performance in the campaign, there is an option to extend the workday)
Schedule: From 09:00-15:00h.
On-site work at our Madrid center (CL Alcalá 265-Metro El Carmen). Possibility of a hybrid model with remote work once the learning curve is completed.
Salary per agreement for 30h/w- €13,184.29 gross /year (€1,098.69 gross /month) + language bonus (€100.73 monthly)
Initial contract of 3 renewable months and subsequently the possibility of permanent hiring (stable service).
Initial training 20 days in duration (paid with €400 once joined).
Internal promotion and professional development program: We value our staff and promote growth through internal promotion.

Diversity, Equity and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

View original advert (Spanish)

TP Spain, certificada como Great Place to Work, te ofrece la oportunidad de unirte a un equipo sólido dentro de una reconocida entidad financiera nacional, en el Departamento de Vida y Seguros Generales.

Importante: es una atención al cliente pura, no se realizan labores comerciales.

Descripción del servicio

Servicio de postventa de seguros para clientes y oficinas, que incluye:

Refuerzo de back office corporativo.
Atención multicanal (voz e emails)
Gestión de solicitudes y resolución de consultas.
Gestiones en sistemas (operativa de pólizas, modificaciones, etc.)

Requirements

Nivel de estudios secundarios (ESO, bachiller o equivalente).
IMPRESCINDIBLE Castellano nativo + Euskera nativo ó C1 + inglés C1 .
Experiencia en atención al cliente y gestión de trámites en sistemas. Muy valorable en el sector seguros/financiero y en el ámbito del call center.
Valorable certificación en seguros nivel 3: recomendada pero no obligatoria.
Buen nivel de comunicación oral y escrita, con actitud profesional.
Capacidad para gestionar clientes con profesionalidad y empatía.
Habilidad en el manejo informático y agilidad en el teclado.

Requisito de honorabilidad

Para poder prestar servicios en esta oferta, conforme al requisito de honorabilidad recogido en el Real Decreto-ley 3/2020, de 4 de febrero, es obligatoria la ausencia de antecedentes penales por haber cometido infracciones penales relativas al ejercicio de actividades financieras, y no haber sido sancionado en el ámbito administrativo en materia aseguradora, bancaria, de mercado de valores, Hacienda Pública, Seguridad Social, defensa de la competencia, movimiento de capitales, transacciones económicas con el exterior, blanqueo de capitales y financiación del terrorismo y protección de consumidores y usuarios por la comisión de infracciones tipificadas como muy graves o graves. Si la persona candidata es seleccionada, deberá firmar la correspondiente declaración de honorabilidad junto con el contrato de trabajo.

Benefits

Pertenecer a un equipo de trabajo sólido y estable, con un ambiente dinámico, colaborativo y con un equipo que te apoyará desde el primer día.
Jornada de 30 horas semanales de LUNES A VIERNES. (Con el tiempo y un desempeño positivo en la campaña, existe la opción de ampliar la jornada)
Horario: De 09.00-15.00h.
Trabajo presencial en nuestro centro de Madrid (CL Alcalá 265-Metro El Carmen) . Posibilidad de modelo híbrido con teletrabajo una vez superada la curva de aprendizaje.
Salario por convenio para 30h/s- 13.184,29 € brutos /año (1.098,69 €brutos /mes) + plus de idiomas (100.73€ mensual)
Contrato inicial de 3 meses prorrogables y posteriormente posibilidad de contratación indefinida (servicio estable).
Formación inicial de 20 días de duración (remunerada con 400€ una vez incorporados).
Programa de promoción interna y desarrollo profesional: Valoramos a nuestro personal y potenciamos el crecimiento a través de la promoción interna.

Diversidad, Equidad e Inclusión

TP es el hogar de una familia global con diversos orígenes y estilos de vida. Siempre abrazaremos la diversidad y nunca discriminaremos a empleados o candidatos por identidad o expresión de género, orientación sexual, raza, religión, edad, origen nacional, ciudadanía, discapacidad, estado de embarazo, condición de veterano u otras diferencias.