Customer Service Agent

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work. 

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction. 

Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department

Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures

Respond to any technical, account related and promotional questions

Complete accurate records of interactions and accounts, maintaining a detailed customer data base

Identify areas and provide feedback where improvements could be made to enhance the customer experience. 

Native Spanish speaker and good communication in English

Excellent communication and conversational skills with an enthusiastic and friendly approach

Ability to create trust and excellent persuasive and influencing skills

Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office

Fast learner and comfortable using new systems and technology

Experience of working in a customer environment – Previous customer service or sales experience is an asset

Previous experience using Salesforce desirable but not essential