Customer Service Agent
This role involves managing multi-channel customer contacts and resolving service issues. It offers opportunities for remote work while requiring local residency in Ceuta.
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Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Ceuta
No relocation package mentioned.
Ability to interrogate data and communicate insights effectively
What's needed for success - Experience & Qualifications:
Native or fluent Spanish speaker with professional-level English language skills
Strong analytical skills with the ability to interpret data sets
Passion for sports and a good understanding of various sports and their rules
Knowledge of sports betting markets and betting odds
Ability to combine data analysis with sport intuition and market knowledge
Advanced Excel and/or knowledge of SQL
Ability to work well under pressure
Excellent communication and interpersonal skills
Proficiency in Excel and other data analysis tools
Experience identifying trading inefficiencies and improving strategies
Experience in a sports betting environment with analytics
Programming/Data modelling experience
We are looking for a highly motivated Sports Trader with a strong aptitude for data analysis to join our Sports team in Ceuta.
This position will be key to driving the YoSports experience, ensuring consistent growth, user monitoring, and operational excellence.
This role will be responsible for monitoring our odds, our users, and ensuring the YoSports catalog functions flawlessly to guarantee the business's profitability.
We require someone with an analytical mindset and the ability to effectively communicate results to transform them into actionable insights. The position involves responsibility and a significant impact on the business.
Main Accountabilities & Responsibilities:
Analyse the betting behaviours of our client base, using advanced metrics and reporting tools to determine future expected value.
Be responsible for bonus control and promotional performance, including tracking cost, impact on margin, and user behaviour linked to promotions.
Make quantitative and qualitative risk management decisions to optimize revenues of our brand across Online sports betting verticals.
Actively monitor and optimise promotion mechanics (free bets, free spins, campaigns, tournaments) to balance user acquisition, retention, and profitability.
Undertake Project work to improve the efficacy of our tools, processes, and guidelines.
Track sporting events both before and during the event, including their odds, and review prices based on the game's progress, liquidity patterns, and market behavior.
Monitor betting patterns, identify irregular activity, and control liabilities in real-time to protect the sportsbook from excessive exposure.
Collaborate with data analysts to test, improve, and refine reports based on statistical data and historical operating results.
Monitor feed reliability and event integrity, escalating or resolving operational issues quickly.
Analyse large historical datasets and market signals to identify inefficiencies, improve reaction speed, and optimize future strategies.
Keep up-to-date with sports news and events that may impact the odds.
Work closely with other Operations teams to ensure that all picks are accurately offered, settled and any trading-related concerns are addressed.
The Rank Group Plc is a British gaming and entertainment company, operating land-based and digital gaming brands including Grosvenor Casinos, Mecca Bingo, and Enracha. Founded in 1937, the company is a constituent of the FTSE 250 and focuses on delivering customer-centric, cross-channel gaming experiences across the UK and Spain.
In Spain, Rank operates its Enracha venues, with a presence in Barcelona. The company emphasizes safer gambling and responsible entertainment, and its careers page highlights a culture of learning, development, and inclusivity, making it a potential employer for international professionals in the gaming sector.
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