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87,000+ live jobsHybrid in Alicante·Added 1 month ago (last checked 8 Oct)
Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.
A relocation package
Help with the move, per the ad.
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Work in English
English is required, per the ad.
Dutch
The ad asks for Dutch, or counts it in your favour.
Be near Alicante for hybrid days
A relocation package offered.
This job advert was originally written in Dutch.
Language skills: Excellent command of Dutch (C2) and a good foundation in English (B1).
Service & Sales: You have strong communication skills, are customer-oriented, and see it as a challenge to seize commercial opportunities.
Problem-solving: You work proactively and help customers efficiently.
Tech-savvy: You have a strong affinity with technology and good computer skills.
Work permit: You have the legal right to live and work in Spain and possess the required valid documentation.
What's in it for YOU!
Local Joining Bonus of €1,500 for local candidates already living on the Spanish mainland. The bonus is paid on the condition that the employee remains with Transcom for at least 6 months.
Training: 4 weeks of training, where you will acquire all the skills you need.
Hybrid work: You will start with a mandatory on-site training period for the first two weeks. After that, hybrid work is possible (based on performance), working 2 days per week in the office and 3 days from home.
Workplace: An inspiring and social working environment at our office in Alicante.
Career: Opportunities for growth (e.g., Team Leader or Trainer).
Team spirit: Collaboration with Dutch colleagues.
Relocation: If you are eligible, we can offer a relocation package.
HR Support: Our HR department provides support with the administrative process and the necessary paperwork in Spain.
Recognition: You will work for an internationally award-winning company.
Join Transcom as a customer service representative!
Customer Service Representative (CSR)
We are CX fanatics, just as passionate about our customers as they are. That's why the world's most beloved brands trust us. Behind groundbreaking fintechs, tech legends, and more... that's where you'll find us.
We are looking for Dutch-speaking customer service representatives for our Odido project at Transcom in Alicante, with a new start date on 09-11-2026. Does it sound like something you would like to join our team for?
As a customer service representative for Odido Service & Tech, you'll answer questions about mobile telephony, internet, and TV, such as:
Mobile services: How do I install my SIM card? How do I get internet on my mobile?
Home services: My internet is slow, what now? How do I set up my TV box?
You'll help customers with their questions, but sales is also a very important part of your role. Thanks to your commercial insight, you'll know exactly when cross-selling or up-selling adds value - for the customer and for the results.
Working hours & Flexibility:
Working hours: Monday to Friday (08:00 - 20:00) and weekends (09:00 - 17:30).
- You are available 5 days per week.
- Monday mornings and Friday evenings are fixed parts of your availability.
- You are willing to work 3 evenings per week until 20:00.
- You are available 2 weekends per month (Saturday and Sunday).
Flexibility: You are willing to adjust your hours flexibly based on workload (this does not affect your fixed contract hours or monthly salary).
Questions? Contact us at hello.spain@transcom.com
Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.
In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.
What life at Transcom is like!
At Transcom, we are committed to our customers and to each other. Every day, someone begins their journey at Transcom. They develop their potential into valuable skills. They are recognized for their dedication, team spirit, and support for others. They are committed to driving positive change within teams.
That's who we are. Here, we care about each other and encourage one another. You are welcome, exactly as you are, from day one. And with the right mindset, there's no limit to what we can achieve together.
We are an equal opportunity employer, and all qualified applicants will be considered for employment regardless of race, color, religion, gender, national origin, disability status, protected veteran status, or any other legally protected characteristic.
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