ACCIONA is a global leader in sustainable infrastructure and renewable energy solutions, operating across more than 40 countries. The company focuses on providing innovative solutions for water management, renewable energy production, and large-scale construction projects, positioning itself as a key player in the global transition to a low-carbon economy. With a workforce of over 50,000 employees, it is one of Spain's most prominent multinational corporations and is listed on the IBEX 35 index.

Headquartered in Madrid, ACCIONA offers extensive opportunities for international professionals, particularly in engineering, project management, and sustainability. The company fosters a diverse and inclusive work environment, frequently recruiting global talent for its complex international projects managed from Spain. Its commitment to innovation and sustainability makes it a top choice for professionals looking to build a career in the green energy and infrastructure sectors.

Formed in 1997 through the merger of Entrecanales y Távora and MZOV, companies with roots dating back to the mid-19th century. It has since evolved from a traditional construction firm into a global leader in sustainability and renewable energy.

Gestor/a de Servicio

ACCIONA

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are a global leader in the development of regenerative infrastructure that creates a positive impact on society. Our workforce of over 65,000 professionals, operating in more than 40 countries across five continents, contributes to our mission of designing a better planet. We are looking for people who want to make a difference, promote sustainable development, and find solutions to the world's greatest challenges, including climate change, overpopulation, and water scarcity. Join us in the search for solutions to achieve a sustainable future.

Acciona, in its Facility Services division, is selecting a Cleaning Services Manager for the Barcelona area.

Job description

Your duties will be:

Know in detail the contractual obligations that AFS has with the client, according to your level of responsibility and communicate any deviations to the immediate superior.

Prepare the reports agreed with the client on time and in the correct format.

Regular meetings with clients, accompanied by data and conclusions.

Participate in carrying out the technical and economic studies according to the volume of the offer.

Ensure that the center has the equipment, machinery and tools necessary for the proper execution of the services.

Monitor compliance with the service KPIs agreed with the client.

Create action plans in response to service deviations and document non-conformities in the event of exceeding established limits.

Monitor payroll incident management indicators using available tools.

Process applications for registrations, cancellations, changes in working hours, etc. to the CSC, ensuring that there are sufficient resources to provide the services.

Conduct regular follow-up meetings with middle management.

Carry out commercial actions with current clients with the aim of growing in volume, type of services and/or geographical areas.

Ensure that all safety and health standards and criteria are met.

Make proposals for continuous improvement that will impact the business.

Monitor and manage the profit and loss accounts of each client according to the budget and cost breakdown of each one, ensuring the profitability of the operations.

Performing pre-closing and monthly closings.

Candidate requirements

Requirements:

- Business Administration/Business Studies/Technical Engineering, or similar.

- 3 to 5 years of demonstrable experience in company/management in the services/facilities sector.

- Previous experience in team management.

- Experience in profit and loss account management.

- Advanced proficiency in Microsoft Office (Excel) and good computer skills.

- Valuable knowledge of labor matters: types of contracts, collective agreements, etc.

- A person with strong work ethic, interpersonal skills, and communication abilities. Organized, accustomed to working under pressure, and with a balanced approach to both results and customer service.

We are a company that values diversity as a source of talent, and therefore we work to foster an inclusive environment that promotes respect, belonging, and commitment so that everyone can participate with equal opportunities. We invite everyone to apply, regardless of their background, circumstances, experience, or status. ACCIONA has received the Top Employer certification for 2021, 2022, 2023, 2024, and 2025, recognizing the company as one of the best places to work in Spain.

View original advert (Spanish)

Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de 65.000 profesionales y presente en más de 40 países de los cinco continentes, contribuye a nuestra misión de diseñar un planeta mejor. Buscamos personas que quieran marcar la diferencia, promover el desarrollo sostenible y encontrar soluciones a los mayores desafíos globales, incluidos el cambio climático, la sobrepoblación y la escasez hídrica. Únete a nosotros en la búsqueda de soluciones para lograr un futuro sostenible.

Acciona en su división de Facility Services, selecciona un/a Gestor/a de Servicios de Limpieza para la zona de Barcelona.

Descripción del puesto

Tus funciones serán:

Conocer con detalle las obligaciones contractuales que tiene AFS con el cliente, acorde a su nivel de responsabilidad y comunicar desviaciones al mando inmediatamente superior.

Realizar los reporting acordados con el cliente en tiempo y forma.

Reunión periódica con cliente acompañada de datos y conclusiones.

Participar en la realización de los estudios técnico y económicos según al volumen de la oferta.

Garantizar que el centro cuente con los equipos, maquinaria y herramientas que sean necesarias para la correcta ejecución de los servicios.

Supervisar el cumplimiento de los KPI's de servicio acordados con el cliente.

Crear planes de acción ante desviaciones de servicio y documentar no conformidades en el caso de superación de los límites establecidos.

Monitorizar los indicadores de la gestión de las incidencias de nómina con las herramientas disponibles.

Tramitar las solicitudes de altas, bajas, cambios de jornada, etc. al CSC asegurando que se cuenta con los recursos suficientes para prestar los servicios.

Realizar reuniones periódicas de seguimiento con los mandos intermedios.

Realizar acciones comerciales en los clientes actuales con el objetivo de crecer en volumen, tipología de servicios y/o ámbitos geográficos.

Asegurar que se cumplen todas las normas y criterios de seguridad y salud.

Hacer propuestas de mejora continua que impacten en el negocio.

Monitorizar y gestionar las cuentas de resultados de cada cliente según el presupuesto y el escandallo de costes de cada uno de ellos asegurando la rentabilidad de las operaciones.

Realización de precierres y cierres mensuales.

Requisitos del candidato

Requisitos:

- ADE/Empresariales/Ingeniería técnica, o similar.

- De 3 a 5 años de experiencia demostrable en empresa/gestión del sector servicios/facilities.

- Experiencia previa en gestión de equipos.

- Experiencia en gestión de cuentas de resultados.

- Manejo avanzado de paquete Office (Excel) y buen manejo de informática.

- Valorables conocimientos en materia laboral: tipos de contratos, convenios colectivos, etc.