Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

Night Receptionist

Accor

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Why work for Accor?
We are much more than a global leader. We welcome you just as you are, and you can find a brand that matches your personality.
We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are looking for a meticulous, customer-oriented, and committed Night Receptionist to join our team in Castelldefels, Barcelona. As a Night Auditor, you will play a fundamental role in ensuring the smooth running of operations during the night and maintaining a high level of guest satisfaction. This position offers an excellent opportunity for people who perform well in a dynamic hotel environment and possess strong analytical and organizational skills.

Responsibilities:

Perform end-of-day accounting procedures, including balancing daily transactions and preparing night reports.
Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies.
Provide exceptional customer service during check-in, check-out processes and throughout the night shift.
Handle guest inquiries, requests, and incidents to ensure a positive experience.
Maintain a safe environment for both guests and employees.
Generate and distribute various financial and operational reports.
Collaborate with other departments to resolve any incidents or guest needs.
Monitor and update room inventory and availability.
Accurately manage credit card payments or other payment methods.
Perform other reception duties as necessary during the night shift.
Prepare and open the breakfast buffet for the following morning.
Service of drinks and convenience store products.

To help you perform your role and foster your success, you will receive training in all areas related to hotel reception, as well as facility and personal security procedures.

Requirements

Requirements:

Previous experience working with Opera Cloud or a similar hotel management system will be valued.
Proficiency in English. Knowledge of French or other languages is an advantage.
Previous experience in a similar or equivalent position will be valued.
Excellent oral and written communication skills, with the ability to express oneself clearly and confidently.
Strong analytical and problem-solving skills, with great attention to detail.
Basic knowledge of accounting and the ability to manage financial transactions accurately.
Ability to work independently and make decisions in the absence of the daytime management team.
Good organizational and time management skills.
Knowledge of hotel operations and standard reception procedures.

Additional Information

An informal and friendly work environment.
Opportunities for professional growth and development.
Excellent opportunities for professional development and growth.
Attractive discounts at group hotels internationally.
Salary according to the Hospitality Collective Agreement.

By working at ibis Barcelona Castelldefels, you will be part of the Accor network, a global leader in the hospitality sector. With us, you can be yourself, work with a purpose, grow, learn, enjoy, and explore the infinite opportunities that Accor has to offer. Discover the stories of our talent at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity and Inclusion

We are an inclusive company and our ambition is to attract, incorporate, and promote diverse talent, creating an environment where all people feel valued, respected, and part of the team.

If you believe you are the right person for this position, click "Apply" now! We would love to meet you!

View original advert (Spanish)

Descripción de la empresa

¿Por qué trabajar para Accor?
Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.
Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir exporando las posibilidades ilimitadas de Accor.
Al unirte a Accor, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitallidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/
¡Haz lo que amas, cuida el mundo, atrévete a desafiar el status quo! #BELIMITLESS

Descripción del empleo

Estamos buscando a una persona Recepcionista de Noche meticulosa, orientada al cliente y comprometida para unirse a nuestro equipo en Castelldefels, Barcelona. Como Auditor/a Nocturno, desempeñarás un papel fundamental para garantizar el buen funcionamiento de las operaciones durante la noche y mantener un alto nivel de satisfacción de los huéspedes. Esta posición ofrece una excelente oportunidad para personas que se desenvuelven bien en un entorno hotelero dinámico y que cuentan con sólidas habilidades analíticas y organizativas.

Responsabilidades:

Realizar los procedimientos contables de cierre del día, incluyendo el balance de las transacciones diarias y la preparación de los informes nocturnos.
Verificar y conciliar las cuentas de los huéspedes, garantizando su exactitud y resolviendo cualquier discrepancia.
Brindar un servicio de atención al cliente excepcional durante los procesos de check-in, check-out y a lo largo del turno de noche.
Atender consultas, solicitudes e incidencias de los huéspedes para asegurar una experiencia positiva.
Mantener un entorno seguro tanto para los huéspedes como para los empleados.
Generar y distribuir diversos informes financieros y operativos.
Colaborar con otros departamentos para resolver cualquier incidencia o necesidad relacionada con los huéspedes.
Supervisar y actualizar el inventario y la disponibilidad de habitaciones.
Gestionar con precisión los pagos con tarjeta de crédito u otros métodos de pago.
Desempeñar otras funciones de recepción según sea necesario durante el turno de noche.
Preparar y abrir el buffet de desayuno para la mañana siguiente.
Servicio de las bebidas y productos de 5a gama.

Para ayudarte a desempeñar tu función y favorecer tu éxito, recibirás formación en todas las áreas relacionadas con la recepción del hotel, así como en los procedimientos de seguridad de las instalaciones y de las personas.

Requisitos

Requisitos:

Se valorará experiencia previa trabajando con Opera Cloud o con un sistema de gestión hotelera similar.
Dominio del inglés. Valorable el conocimiento de francés u otros idiomas.
Se valorará experiencia previa en un puesto similar o equivalente.
Excelentes habilidades de comunicación oral y escrita, con capacidad para expresarse de forma clara y segura.
Sólidas habilidades analíticas y de resolución de problemas, con gran atención al detalle.
Conocimientos básicos de contabilidad y capacidad para gestionar transacciones financieras con precisión.
Capacidad para trabajar de forma autónoma y tomar decisiones en ausencia del equipo directivo diurno.
Buenas habilidades de organización y gestión del tiempo.
Conocimiento de las operaciones hoteleras y de los procedimientos propios de la recepción.

Información adicional

Un entorno de trabajo informal y amigable.
Oportunidades de crecimiento y desarrollo profesional.
Excelentes oportunidades de desarrollo y crecimiento profesional.
Atractivos descuentos en los hoteles del grupo a nivel internacional.
Salario conforme al Convenio Colectivo de Hostelería.

Al trabajar en ibis Barcelona Castelldefels, formarás parte de la red de Accor, líder mundial en el sector de la hospitalidad. Con nosotros podrás ser tú mismo, trabajar con un propósito, crecer, aprender, disfrutar y explorar las infinitas oportunidades que Accor tiene para ofrecer. Descubre las historias de nuestro talento en heart-of-hospitality.com o en Instagram @heart.of.hospitality.

Nuestro compromiso con la Diversidad e Inclusión