Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

Rooms Controller

Accor

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Fairmont La Hacienda Costa del Sol is a 5-star luxury resort located in San Roque, Cádiz, in a privileged setting with views of the Mediterranean Sea. Opened in 2025, it is part of the prestigious international Accor group.

The resort combines contemporary elegance with authentic Andalusian essence, offering an immersive experience centered on local culture, gastronomy, and wellness

Job Description

Main Responsibilities

Control and manage the daily assignment of rooms.
Coordinate with Housekeeping regarding room status and availability.
Prioritize room assignments for VIPs, repeat guests, and groups.
Review arrivals, departures, room changes, and special requests.
Maximize guest satisfaction through correct room planning.
Ensure the correct updating of room statuses in the PMS.
Manage overbooking situations following hotel procedures.
Coordinate upgrades, blocks, and room movements.
Supervise discrepancies between Front Office and Housekeeping.
Prepare daily reports on occupancy, arrivals, and departures.
Collaborate with Revenue Management to optimize inventory and occupancy.

Requirements

Studies in Tourism, Hospitality, or similar (desirable).

Experience

Minimum 1-2 years in Front Office, Reservations, or as a Rooms Controller.
Previous experience in 4 or 5-star hotels is valued.

Additional Information

Our Values

Respect

We value the needs, ideas, and individuality of others. We treat every person with fairness and dignity.

Sense of Belonging

We celebrate our differences. We support each other and always stand together.

Integrity

We build relationships of trust based on mutual respect and authenticity.

Empowerment

We have the ability to take initiative and anticipate needs to create moments that generate unforgettable experiences.

Excellence

We create genuine connections and value every opportunity to make those around us feel special.

View original advert (Spanish)

Descripción de la empresa

Fairmont La Hacienda Costa del Sol es un resort de lujo de 5 estrellas ubicado en San Roque, Cádiz, en un enclave privilegiado con vistas al mar Mediterráneo. Inaugurado en 2025, forma parte del prestigioso grupo internacional Accor.

El resort combina la elegancia contemporánea con la auténtica esencia andaluza, ofreciendo una experiencia inmersiva centrada en la cultura local, la gastronomía y el bienestar

Descripción del empleo

Responsabilidades principales

Controlar y gestionar la asignación diaria de habitaciones.
Coordinar con Housekeeping el estado y disponibilidad de habitaciones.
Priorizar la asignación de habitaciones para VIPs, clientes recurrentes y grupos.
Revisar llegadas, salidas, cambios de habitación y solicitudes especiales.
Maximizar la satisfacción del huésped mediante una correcta planificación de habitaciones.
Asegurar la correcta actualización de los estados de habitación en el PMS.
Gestionar situaciones de overbooking siguiendo los procedimientos del hotel.
Coordinar upgrades, bloqueos y movimientos de habitaciones.
Supervisar discrepancias entre Recepción y Housekeeping.
Preparar informes diarios de ocupación, llegadas y salidas.
Colaborar con Revenue Management para optimizar inventario y ocupación.

Requisitos