Automotive Dealer Coordinator with GERMAN and ENGLISH

1. We are looking for an Automotive Dealer Coordinator to join Bosch Service Solutions in Barcelona.
2. This is a back-office coordination role focused on monitoring vehicles throughout the repair process. You will be responsible for tracking vehicles sent to repair centers, ensuring that all information is accurate and up to date, monitoring repair timelines, and escalating cases when necessary.
3. This is not a hands-on mechanical position, but a key operational role that helps ensure vehicles move efficiently through the repair network.

• Track all motorized vehicles sent to repair centers, from dispatch through resolution.
• Verify the accuracy and completeness of data in the relevant systems.
• Approve repair tickets once all required validations have been completed.
• Monitor/a repair progress and carry out follow-up reviews.
• Ensure that case information remains accurate and that cases progress correctly.
• Monitor/a repair timelines and identify cases that exceed standard resolution times.
• Escalate and alert the relevant stakeholders when a vehicle has remained in the repair process for more than four weeks.
• Maintain clear documentation and provide status updates when required.

• Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
• Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
• Advanced user of MS Office
• Able to handle stressful situations.
• Teamwork spirit. Organized. Curious and hunger to learn more.

C2 or full professional level of GERMAN.

C1 or full fluency in Spanish and English. Training is in English.

• Monday to Friday. 39 hours week / Rotating schedule/ 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00,
• ETT - 4-Month Temporary Contract with Potential for Permanent Position

Competitive Salary: During the recruitment process, we'll discuss compensation details.

Total salary is 23.900 € gross per year.

1. Location: Barcelona Nou Barris
2. Contract: Temporary, 6 months
3. Schedule: Full-time, Monday to Friday

1. We are looking for someone who is:

• Organized and detail-oriented.
• Focused on accuracy, quality and operational excellence.
• Comfortable working with data and monitoring multiple cases simultaneously.
• Able to identify delays, inconsistencies or deviations in processes.
• Interested in the automotive/motorized vehicle sector.
• Comfortable working in a structured, process-oriented environment.

1. Previous experience in logistics coordination, administrative support or back-office operations is relevant, ideally within automotive, fleet management or similar industries.

Key Languages

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