SpainJobs.io

Telephone Customer Service Agent for the 010 Service of the Community of Madrid

Adecco España·Madrid, Spain

What they offer

  • €10 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Full-time hours.

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 1 month ago
Read the full advert

About the role

We are looking for telephone customer service agents for the 010 service of the Community of Madrid!

What will you do as a phone operator?

You will work for the company NTT DATA

What you'll do

Inform and guide citizens about procedures and services of the Community of Madrid.

You will resolve questions, guide citizens through administrative procedures, and provide attentive, clear, and efficient service.

Guide users through different procedures and processes.

What we're looking for

We would like the ideal candidate to meet the following requirements:

  • More than 1 year of experience in customer service, whether in-person or over the phone.
  • Good oral and written communication skills.
  • Basic handling of computer tools.
  • User/citizen-oriented approach.
  • Ability to manage inquiries and incidents.
  • Availability to work from Monday to Sunday, with two days off.

Nice to have

Additionally, experience in a Contact Center and in managing and resolving procedures and incidents would be highly valued.

What you'll get

What do we offer you?

  • Contract until December/January with the possibility of extension, to join an important citizen service.
  • Salary: €10.23 gross/hour
  • Shift work in the morning or split shift, from Monday to Sunday, depending on the assigned schedule.
  • Workplace located in the Metro Suances area
  • Possibility of working 1 or 2 days per week remotely after passing the probationary period, depending on performance and service needs.
  • Paid initial training:
  • €150 upon completing training, joining the service, and passing the probationary period.
  • An additional €150 upon completing 3 months of employment in the service.

How you'll work

We have positions available for phone-based or in-person customer service.

Hiring process

What is the process like?

  • Selection process through an online group interview. If selected, your training spot is guaranteed for September/October!
  • Initial training adapted to your chosen shift. It is selective, and there are several training sessions

Additional information

Training session 1: September 3 to 11

Training session 2: September 16 to 25

Training session 3: September 30 to October 9

Training session 4: October 14 to 23

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Adecco España

Adecco España

Staffing

View company profile
International company

Adecco España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

More jobs from Adecco España

Related Jobs

Apply at Adecco España