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Phone operator (AFTERNOON SHIFT) for customer service for 010 of the Community of Madrid

Adecco España·Madrid, Spain

What they offer

  • €10 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 29 days ago
Read the full advert

About the role

We are looking for phone operators for Customer Service for the 010 service of the Community of Madrid for the AFTERNOON SHIFT!

What will you do as a phone operator?

You will work for the company NTT DATA

Inform and guide citizens about procedures and services of the Community of Madrid.

Resolve doubts, guide through administrative processes and provide close, clear, and efficient attention.

Guide users through different processes and procedures.

We have positions for phone service or in-person service.

What you'll get

What do we offer you?

  • Contract until December/January with possibility of extension, to join an important citizen service.
  • Salary: €10.23 gross per hour
  • Afternoon shift (availability from 3:00 PM to 10:00 PM), from Monday to Sunday according to schedule.
  • Workplace located in the Suances metro area
  • Paid initial training:
  • €150 upon completing the training, joining the service, and passing the probationary period.
  • €150 additional upon completing 3 months of service.

Hiring process

What is the process like?

  • Selection through a group interview in online format. If you are selected, you will have your spot for training guaranteed for September/October!
  • Initial training adapted to your chosen shift. Selective, and there are several

Training 1: from the 3rd to the 11th of September

Training 2: from the 16th to the 25th of September

Training 3: from the 30th of September to the 9th of October

Training 4: from the 14th to the 23rd of October

Requirements

We would like the ideal candidate to have the following requirements:

  • More than 6 months of experience in customer service in the last 2 years, both phone and in-person, as well as problem-solving and incident management skills.
  • Good oral and written communication skills.
  • Basic handling of computer tools.
  • User/citizen orientation.
  • Ability to manage inquiries and incidents.
  • Availability to work between 3:00 PM and 10:00 PM, contract of 25 hours per week, from Monday to Sunday with two days off.

Additionally, we would highly value having experience in a Contact Center and in managing and resolving procedures and incidents.

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Adecco España

Adecco España

Staffing

View company profile
International company

Adecco España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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