Ananda Gestión is a prominent Spanish human resources and staffing firm specializing in temporary employment (ETT), recruitment, and outsourcing services. With over 25 years of experience, the company operates across a wide range of sectors, including industrial manufacturing, logistics, hospitality, and administrative services, maintaining a robust network of offices throughout the Iberian Peninsula.

For international professionals, Ananda serves as a significant gateway to the Spanish job market, offering a diverse portfolio of roles ranging from technical engineering and data analysis to skilled trades and logistics. While many positions require Spanish language proficiency due to the local nature of their clients, the agency's broad geographic reach makes them a key partner for those looking to relocate to various regions across Spain.

Founded in 1994, Ananda Gestión has established itself as a key player in the Spanish labor market. It has grown from a local recruitment firm into a national network providing comprehensive HR solutions and temporary staffing for thousands of Spanish enterprises.

For international professionals

Operates as a leading staffing agency (ETT) with more than 40 offices distributed across all major Spanish autonomous communities.
Provides access to a high volume of diverse job opportunities in sectors like metalworking, logistics, and administrative management.
Frequently recruits for technical and specialized roles, such as industrial mechanics and project managers, which may offer paths for skilled international workers.
Acts as an intermediary, meaning candidates often work at client sites while being managed and paid through Ananda's administrative framework.

This job was published 4 months ago

Senior Client Management Administrator - SAT Dept (M/F)

Ananda Gestión

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

-Requirements:

Vocational Training (FP2) in Administration / Degree in Business Administration (ADE) or equivalent.
Min. 5 years of experience in similar positions. Valued: 2-3 years in SAT environments.
Demonstrable B2/C1 English (written and spoken).
Proficiency in Office (Excel, Word) and experience with ERP/Navision.
Driver's license (Category B) and vehicle valued for commuting to the workplace.
Highly valued: residence in Corredor del Henares and own vehicle.
Senior profile, methodical, autonomous, decisive, and with commercial skills.

-On Offer:
Permanent contract, directly with the company.
Salary: €22,000 – €23,000 gross per year
Schedule: Mon-Thu (09:00-18:30h) | Fri (08:00-15:00h)
Modality: 100% On-site

“Ananda is committed to equal opportunities. This offer is aimed at anyone who meets the requirements, regardless of their gender, age, nationality, or other personal circumstances.”

Job Description

At Ananda, we connect talent with real opportunities. We are looking for a senior and stable profile to manage the coordination between clients and the technical team in our Technical Support Service (SAT) Department. The selected person will be the central axis ensuring fluidity, speed, and quality in the resolution of incidents.

SAT customer service: Written and telephone management of technical service requests.
Incident tracking: Control and updating of the status of ongoing and pending requests.
Technical coordination: Assignment and distribution of tasks to the technical team, optimizing resources and timing.
Process control: Supervision of budgeting, quoting, and service execution according to department KPIs.
Internal liaison: Fluid transmission of information between Management, Administration, and the technical team.

View original advert (Spanish)

En Ananda conectamos talento con oportunidades reales. Buscamos un perfil senior y estable para gestionar la coordinación entre los clientes y el equipo técnico en nuestro Departamento de Servicio de Atención Técnica (SAT). La persona seleccionada será el eje central que garantiza la fluidez, rapidez y calidad en la resolución de incidencias.

Atención al cliente SAT: Gestión escrita y telefónica de solicitudes de servicio técnico.
Seguimiento de incidencias: Control y actualización del estado de peticiones en curso y pendientes.
Coordinación técnica: Asignación y reparto de trabajos al equipo técnico, optimizando recursos y tiempos.
Control de procesos: Supervisión de presupuestación, oferta y ejecución de servicios según KPIs del departamento.
Enlace interno: Transmisión fluida de información entre Dirección, Administración y equipo técnico.